Global Director of Business Process Excellence

hace 2 meses


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

About the Role

We are seeking an exceptional Global Director of Business Process Excellence to join our team at Thermo Fisher Scientific. In this critical role, you will be responsible for defining and executing a global SSC enablement strategy that supports the expansion and operational excellence of our shared services globally.

Main Responsibilities

  • Lead a global program office, supporting business-critical initiatives and working closely with senior leaders of different Thermo Fisher groups and corporate functions in defining and implementing transition of work to Shared Services.
  • Develop and implement a consistent reporting and performance management capability across Global SSC, ensuring standard metrics are available to drive performance and improvement.
  • Owns and drives the Business Relationship with our 3rd party service provider, responsible for driving successful delivery and continuous improvement of outsourced services and representing the BPO organization to Business Unit Leadership, Divisional Leadership, and other partners.
  • Define, drive, and complete the internal controls environment and practices across all SSC globally, ensuring that operational objectives are sufficiently met under appropriate controls and segregation of duties.

Requirements and Qualifications

  • Bachelor's degree in commerce, Business Administration, Finance or a related field.
  • Strong social skills in English; ability to partner, present and facilitate to audiences at all levels of the business globally.
  • Consistent track record of leading shared services operations as well as internal controls & compliance management in a complex organization.
  • Outstanding ability to drive large scale, complex transformation initiatives, with the ability to establish new models and ways of working for the benefit of the function and business.

What We Offer

  • An estimated salary of $120,000 - $150,000 per year.
  • A dynamic and challenging work environment.
  • The opportunity to work with a talented team of professionals.


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