Strategic Operations Planner

hace 4 días


Santa Cruz, Costa Rica Transunion A tiempo completo
About the Role

We are seeking a highly skilled Strategic Operations Planner to join our team at TransUnion.

Job Summary

The ideal candidate will have experience in workforce planning, scheduling, and analytics. You will be responsible for designing patterns of change requirements, implementing effective forecasting techniques, and ensuring consistent interval performance.

Key Responsibilities
  • Maintain accurate call volume, average handle time, arrival patterns, staffing, requirement calculations, etc
  • Design patterns of change requirements to ensure consistent interval coverage and performance standard
  • Effective forecasting techniques and where necessary, system adjustments to align forecast requirements
  • Partner with long-term forecasters to ensure end-to-end planning and execution align
  • Implement, monitor and track all aspects of the planning cycle to support Global WFM, Geo WFM and Operational Stakeholders with all WFM aspects
  • Ensure effective schedules are designed, implemented and monitored that provide: Consistent interval performance. All channel methods are catered for
  • Ensure cross-skill and/or cross-channel scheduling is considered
  • Analyse data and make recommendations to Operations and Geo WFM that align to overall strategic approach
Requirements
  • Bachelor's degree in Business Administration, Operations Management or related field
  • Minimum 3 years' experience in workforce planning, scheduling, and analytics
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • A competitive salary range of $85,000 - $115,000 per annum, based on location and experience
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A generous retirement plan, including a 401(k) matching program
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
Location

This role is based in the United States, with occasional travel to other locations as required.



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