Strategic Productivity and Performance Manager

hace 3 días


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

**Thermo Fisher Scientific: A Leader in Innovation**

We are seeking a seasoned professional to join our team as a Strategic Productivity and Performance Manager. In this key leadership role, you will play a pivotal part in driving operational excellence and efficiency across our global Shared Services organization.

The successful candidate will possess a deep understanding of productivity improvement principles and practices, with a strong track record of delivering results-driven solutions. Your expertise will be essential in developing and implementing strategies that drive metrics towards insight and foresight, rather than information and hindsight.

**Key Responsibilities:**

  • Support the governance program on productivity, working closely with operations, process improvement, automation, IT, and process leads across all workstreams (Order to Cash, Record to Report, Procure to Pay, Customer Care)
  • In coordination with workstream leads, lead the definition of savings/productivity targets and savings calculation methodology, monitoring realization of benefits, including tracking financial and qualitative results
  • Align with senior leadership on investment requirements for proposed productivity initiatives, reviewing return on investment (ROI) calculations and evaluating proposed benefit realization, including assessing confidence in value and timeline after accounting for level of risk
  • Manage productivity measurement and visualization of monthly/quarterly productivity reporting, including the development of dynamic productivity tools/dashboard
  • Define and drive activity mapping exercise for processes and time in motion for employees in current state and re-measure post-productivity initiatives to track actual attainment of productivity targets
  • Apply knowledge of operations and performance improvement to serve as a change agent, assimilating change in performance and practices, championing the business's needs across centers, instilling and driving a culture of continuous performance improvement from the businesses' perspective
  • Support cost per transaction calculations and measure against internal & external benchmarks; conduct volumes analysis across workstreams
  • Support volume analysis to assist with decision-making and find opportunities for ideal organizational design/structure for operations teams

**Requirements/Qualifications:**

  • 10+ years of progressive work experience in finance or accounting with 7+ years of experience in a shared services environment or in a consulting capacity
  • Experience in a productivity & performance management team/role would be a plus
  • Project management skills/experience is a must
  • Sense of urgency and creativity to handle project issues and adapt plan to meet objectives
  • Analytical and problem-solving capacities to synthesize large quantities of complex data to generate meaningful insights
  • Proven ability to interact with multiple levels of leadership both internally and externally, and influence peers and senior management in a complex, geographically dispersed matrix organization
  • Self-directed, dynamic, and customer-centric change-agent who thrives in a challenging and changing environment
  • Highly collaborative; aligns effectively with colleagues and business partners to deliver results while increasing the success of all contributors
  • Skilled communicator and proven relationship builder, able to operate within a multitude of formal and informal networks while managing the competing interests of varied collaborators
  • Champions productivity improvements through practical process improvement (PPI) and has a commitment to continuous learning
  • Bachelor's Degree Required
  • Excellent attention to detail required


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