Wfm Operations Specialist
hace 1 mes
**Job Summary:**
TransUnion is seeking a highly skilled Wfm Scheduler to support Operations and Global WFM team for full Planning Cycle.
**Key Responsibilities:**
- Maintain accurate call volume, average handle time, arrival patterns, staffing, requirement calculations, etc.
- Design patterns of change requirements to ensure consistent interval coverage and performance standard
- Effective forecasting techniques and where necessary, system adjustments to align forecast requirements
- Partner with long-term forecasters to ensure end-to-end planning and execution align
**Scheduling:**
- Implement, monitor and track all aspects of the planning cycle to support Global WFM, Geo WFM and Operational Stakeholders with all WFM aspects
- Ensure effective schedules are designed, implemented and monitored that provide: Consistent interval performance. All channel methods are catered for
- Ensure cross-skill and/or cross-channel scheduling is considered
- Maintain schedule integrity to promote business objectives being met
**Analytics:**
- Review of daily performance providing recommendations to Operations and Geo WFM that align to overall strategic approach
- Previous week and previous month analytics
- Short-term planning analytics to ensure staffing requirements are met and provide recommendations as required based on staffing net effect
- Monitor performance controls and measurements for on-site activities
**Realtime management aspects and oversight of site performance toward contractual SLA's:**
- Make recommendations to control costs and drive operational efficiency improvements
- Provide weekly IDP schedule data, analytics and callouts
**Working Hours:**
- The role currently supports United States operations and requires coverage for: Costa Rican Public Holidays that do not match United States Public Holidays. -Work required on local Public Holidays will be appropriately compensated and advised to you through the shift schedule ahead of time.
**Requirements:**
- 4+ years of experience working in WFM, Real Time or Scheduler position in a multi-channel call center
- Proficient in real time adherence management
- Experience in WFM tools, preferably Monet
- AWS platform preferred
- Familiarity with Workforce Management Platforms
- Experience to Erlang methodologies
- Expert skills in Excel (Formula, Pivot Tables, Lookup, Power Query)
- Demonstrated track record of working on projects related to continuous improvement and change management
- Experience in Data Analytics and in spreadsheet programs using formula functions to analyze data with an ability to build analysis from scratch making well-reasoned assumptions.
- Able to use sound judgment; work independently, with minimal supervision.
- Flexibility with individual schedule based on business needs
- Advanced English skills
**Impact You'll Make:**
The duties outlined below capture the majority of the work required. Additional responsibilities, of a similar nature to the requirements of the role may arise due to business needs and evolution: While the position is that of Wfm Scheduler, there is scope within the role for: Realtime Management & Analytics, Wfm Performance Analytics, Reporting, Presenting, Analysis, and similar.
-
Wfm Scheduler
hace 1 mes
Santa Cruz, Costa Rica Transunion A tiempo completoAt TransUnion, we're seeking a highly skilled Wfm Scheduler to join our team. This role is responsible for maintaining accurate call volume, average handle time, and staffing requirements.The successful candidate will design patterns of change requirements to ensure consistent interval coverage and performance standards. They will also implement, monitor,...
-
Financial Operations Specialist
hace 4 semanas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoFinancial Operations SpecialistAt Thermo Fisher Scientific, we are seeking an experienced Financial Operations Specialist to join our Record to Report department. This role will play a crucial part in processing financial activities, ensuring accuracy, and maintaining high-quality results. Key responsibilities include processing accounts payable intercompany...
-
Commission Operations Specialist
hace 3 semanas
Santa Cruz, Costa Rica Thomson Reuters A tiempo completoFinancial Commissions Production Analyst RoleWe are seeking a skilled Commission Operations Specialist to join our team at Thomson Reuters. This exciting opportunity will have you drive initiatives that enhance commission processes and systems, ensuring alignment with business goals and improving the experience for sales professionals.In this role, you'll...
-
Senior Business Operations Specialist
hace 3 semanas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoAbout the Role:We are seeking a highly skilled Senior Business Operations Specialist to join our Shared Service Centers' Enablement Team at Thermo Fisher Scientific.As a key member of this team, you will be responsible for providing critical support to Operational Work Streams, ensuring timely and accurate reporting, and contributing to continuous...
-
Operations Cash Applications Specialist
hace 3 semanas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoThermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action Employer. We are seeking a highly skilled Operations Cash Applications Specialist to join our team.About the RoleThis is a challenging and rewarding role that requires strong analytical and problem-solving skills. As an Operations Cash Applications Specialist, you will be...
-
Financial Operations Specialist
hace 4 semanas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoWe are seeking a highly skilled Financial Operations Specialist to join our team at Thermo Fisher Scientific. This is an exciting opportunity to utilize your accounting expertise and work in a collaborative environment.About the RoleIn this role, you will be responsible for performing month end close process, intercompany and fixed assets, processing...
-
Financial Operations Specialist
hace 2 semanas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoJob DescriptionWe are seeking a highly skilled Financial Operations Specialist to join our team at Thermo Fisher Scientific.Main Responsibilities:Process general ledger, intercompany, and fixed assets for the month-end close process.Perform mid-complex balance sheet accounts monthly reconciliations.Request necessary approvals from supervisors to make correct...
-
Chief Financial Operations Specialist
hace 3 semanas
Santa Cruz, Costa Rica Thomson Reuters A tiempo completoAt Thomson Reuters, we're seeking a skilled Chief Financial Operations Specialist to contribute to our team's success. This role involves performing complex financial activities, partnering with departments, and leveraging systems to drive business growth.About the RoleWe're looking for an experienced professional with a strong background in accounting to...
-
Senior Financial Operations Specialist
hace 3 semanas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Financial Operations Specialist to join our team at Thermo Fisher Scientific.Job SummaryThe successful candidate will be responsible for evaluating and improving existing financial system activities, centralizing processes, and eliminating non-value-added work. They will also train teams on workflows and...
-
Global Payroll Operations Specialist
hace 4 semanas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoJob OverviewWe are seeking a highly skilled Global Payroll Operations Specialist to join our team at Thermo Fisher Scientific. As a key member of our payroll operations team, you will play a critical role in ensuring the timely and accurate processing of payroll for all employees.About the RoleThe successful candidate will be responsible for administering...
-
Global Commercial Operations Strategist
hace 3 semanas
Santa Cruz, Costa Rica Thomson Reuters A tiempo completoAt Thomson Reuters, we're seeking a highly skilled Global Commercial Operations Specialist to join our team. As a key member of our operations group, you will play a critical role in managing the life cycle of all customer contracts, ensuring regulatory and compliance protocols, and having a good understanding of contract standards and rights.This...
-
Cash Applications Operations Specialist
hace 4 semanas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**Job Summary**We are seeking a highly skilled Cash Applications Operations Specialist to join our team at Thermo Fisher Scientific. This role is responsible for reconciling bank accounts, supporting the monthly closing process, and resolving customer requests.**Key Responsibilities:**Reconcile bank accounts to ensure timely payment applications and medium...
-
Cornerstone System Operations Specialist
hace 3 semanas
Santa Cruz, Costa Rica Transunion A tiempo completoAbout the RoleWe are seeking an experienced Cornerstone System Operations Specialist to join our team at TransUnion. As a key member of our corporate systems department, you will play a crucial role in ensuring the smooth operation and maintenance of our Learning Management System (LMS).Key ResponsibilitiesThe successful candidate will be responsible...
-
Financial Operations Manager
hace 3 semanas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoAbout the Role:Thermo Fisher Scientific seeks an experienced Financial Operations Manager - Accounting Specialist to join our team.Responsibilities:Perform general ledger, intercompany and fixed assets accounting for the month end close process.Ensure all reconciliation information is entered into the system with proper support.Analyze accounting information...
-
Cloud Cybersecurity Specialist
hace 4 semanas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**About the Role**We are seeking a skilled Cloud Cybersecurity Specialist to join our team at Thermo Fisher Scientific. As a Cloud Cybersecurity Specialist, you will be responsible for supporting solutions designed to protect, detect, and alert security threats in our global network environment.**Key Responsibilities**:Identify critical areas for improvement...
-
Strategic Sourcing Specialist
hace 2 semanas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoJob OverviewThis role plays a pivotal part in the buying desk team, supporting various categories and collaborating with stakeholders to execute spot buys, sourcing events, and projects.About the RoleWe are seeking an experienced Strategic Sourcing Specialist to join our Procurement Excellence Buy Desk. The ideal candidate will have expertise in sourcing...
-
Strategic Sourcing Specialist
hace 3 semanas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoJob Summary:This is an exciting opportunity to play a crucial role in developing and implementing sourcing strategies for the buying desk at Thermo Fisher Scientific. As a Strategic Sourcing Specialist, you will execute spot buys, sourcing events, and projects for multiple categories.Main Responsibilities:- Execute one-time or low-complexity sourcing...
-
Operations Training and Development Specialist
hace 2 semanas
Santa Cruz, Costa Rica Transunion A tiempo completoAbout the Role:At Transunion, we are seeking an experienced Operations Trainer to join our team. This role will be responsible for developing and delivering training programs to new employees and operations teams in support of process/policy changes and new feature implementations.Key Responsibilities:Training Program Development: Create and deliver...
-
Strategic Sourcing Specialist
hace 1 mes
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoAbout the RoleThis position plays a crucial part in developing and implementing sourcing strategies for the buying desk at Thermo Fisher Scientific. The successful candidate will be responsible for executing spot buys, sourcing events, and projects related activities for multiple categories.Key ResponsibilitiesLead strategic and tactical sourcing activities...
-
Data Collaboration Specialist
hace 4 semanas
Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completoJob OverviewWe are seeking a skilled Data Collaboration Specialist to join our team at LSEG (London Stock Exchange Group). This role will focus on supporting the growth and maintenance of our contributed data offerings.Key Responsibilities:Collaborate with internal teams to onboard new contributed data sources, ensuring seamless integration into our...