Technical Contact Center Solutions Developer

hace 2 semanas


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

As a valued member of the Thermo Fisher Scientific team, you'll contribute to creating meaningful work that positively impacts the world. Our mission is to empower customers to make the world healthier, cleaner and safer.

We provide our global teams with the resources needed to achieve individual career goals while helping to drive innovation by developing solutions for some of the world's most pressing challenges.

The successful candidate will join our dynamic team in Frederick, MD/Pittsburgh, PA/Waltham, MA/Lagunilla, Costa Rica/Tijuana, Mexico/Corporate IT locations.

You will play a key role in collaborating with business partners to gather requirements, design, develop, and implement Genesys Cloud contact center solution end-to-end.

Key responsibilities include:

  • Understand business use cases, translate into technical terms, and provide recommendations
  • Build/support API integrations, CRM integrations flows, documentation, and processes using MS Visio
  • Knowledge of SIP, WebRTC phones, and experience in BYOC Trunks
  • Support real-time reporting using Genesys Pulse, historical reporting in Gi2
  • Upgrade/patch Workspace Desktop Edition click-once deployment packages
  • User administration, configure extensions, assist users with logging in
  • Collaborate with other IT teams, proactively provide updates on tasks and activities, track Genesys Cloud releases, build use case documentation, and advise business users

We offer competitive remuneration (£70,000 - £90,000 per annum), an annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.

Our values are Integrity, Intensity, Innovation, and Involvement. We accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds, and perspectives are valued.



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