Technical Operations Team Lead

hace 2 semanas


Santa Cruz, Costa Rica Transunion A tiempo completo

About Us

TransUnion is a leading provider of consumer credit reporting and risk management solutions.

Salary Range

$65,000 - $80,000 per year, depending on experience.

Job Description

We are seeking a highly skilled Technical Operations Team Lead to join our Consumer Operations Support team. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our technical support teams, ensuring they provide best-in-class customer service experiences.

Key Responsibilities

  • Lead and manage technical support teams to deliver exceptional customer service experiences.
  • Develop and maintain a high level of knowledge about our industry, products, and services to effectively support our customer service representatives.
  • Create an inspiring team environment with high engagement and open communication culture through regular one-on-ones, team meetings, and other effective communication methods.
  • Track, monitor, and evaluate team and individual performance on all metrics by producing daily, weekly, and monthly status reporting on team and individual productivity and other KPIs.
  • Hold agents accountable for their performance within the call center by recognizing high performance and rewarding accomplishments.

Required Skills and Qualifications

  • Bachelor's degree in business or related field (or equivalent combination of work and educational experience).
  • Above-average oral and written communication skills, with comfort presenting in English and Spanish.
  • Intermediate knowledge of Microsoft Office programs such as Outlook, Word, Excel, PowerPoint, etc.
  • Proactive and solution-oriented mindset, with strong coaching skills and ability to promote teamwork.
  • Fluency in English and Spanish.

Benefits

  • Competitive salary range.
  • Ongoing training and development opportunities.
  • Collaborative and dynamic work environment.

Contact Information



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