Technical Operations Team Lead
hace 2 semanas
About Us
TransUnion is a leading provider of consumer credit reporting and risk management solutions.
Salary Range
$65,000 - $80,000 per year, depending on experience.
Job Description
We are seeking a highly skilled Technical Operations Team Lead to join our Consumer Operations Support team. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our technical support teams, ensuring they provide best-in-class customer service experiences.
Key Responsibilities
- Lead and manage technical support teams to deliver exceptional customer service experiences.
- Develop and maintain a high level of knowledge about our industry, products, and services to effectively support our customer service representatives.
- Create an inspiring team environment with high engagement and open communication culture through regular one-on-ones, team meetings, and other effective communication methods.
- Track, monitor, and evaluate team and individual performance on all metrics by producing daily, weekly, and monthly status reporting on team and individual productivity and other KPIs.
- Hold agents accountable for their performance within the call center by recognizing high performance and rewarding accomplishments.
Required Skills and Qualifications
- Bachelor's degree in business or related field (or equivalent combination of work and educational experience).
- Above-average oral and written communication skills, with comfort presenting in English and Spanish.
- Intermediate knowledge of Microsoft Office programs such as Outlook, Word, Excel, PowerPoint, etc.
- Proactive and solution-oriented mindset, with strong coaching skills and ability to promote teamwork.
- Fluency in English and Spanish.
Benefits
- Competitive salary range.
- Ongoing training and development opportunities.
- Collaborative and dynamic work environment.
Contact Information
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