Customer Service Representative

hace 1 día


Santa Cruz, Costa Rica Transunion A tiempo completo

At TransUnion, we are committed to delivering exceptional customer experiences. As a Customer Service Representative - Sales Support Specialist, you will play a vital role in managing various touchpoints of the customer experience lifecycle.

**Key Responsibilities:**

  • Manage incoming calls from customers and sales associates, working to resolve questions and problems independently.
  • Provide basic technical support and act as a liaison between the customer, internal departments, and software vendors.
  • Compile and distribute membership packets to prospective customers, reviewing them upon return for completeness and accuracy.
  • Perform routine account maintenance, including name and address changes, subscriber codes, product activations, and cancellations.
  • Compile data reports and assist with special projects.

**What We Offer:**

We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

**Requirements:**

  • 1-2 years of experience in a call center, sales, product support, or clerical/administrative work.
  • Collaborative customer service skills, including attentive listening skills and the ability to articulate customer wants/needs.
  • Flexible to work independently and as a team player to resolve issues.

**Why Join Us:**

As a valued member of our team, you will have the opportunity to make a real impact on our customers' lives while growing your skills and career in a dynamic and supportive environment.



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