Customer Service Representative

hace 2 meses


Santa Cruz, Costa Rica Transunion A tiempo completo

Are you looking for a career in sales support with a company that values customer service?

We're seeking a highly motivated and organized individual to join our team as a Customer Service Representative - Sales Support. In this role, you will be responsible for providing exceptional customer service to our clients while supporting the sales team.

About the Role:

  • Answer and respond to incoming calls from customers and sales associates, working to resolve questions and problems independently.
  • Provide basic technical support and act as a liaison between the customer, internal departments and software vendors.
  • Compile and distribute membership packets to prospective customers, and then review them upon return for completeness and accuracy.
  • Perform routine account maintenance including name and address changes, subscriber codes, product activations and cancellations, accounts receivable adjustments, miscellaneous billing forms and changes to pricing groups.
  • Perform data entry, compile data reports and special projects.

Requirements:

  • 1-2 years of experience in a call center, sales, product support or clerical/administrative work.
  • Collaborative customer service skills, including attentive listening skills and the ability to articulate customer wants/needs and interact with individuals at all levels.
  • Flexible to work independently and as a team player to resolve issues.

What We Offer:

  • A competitive salary of $45,000 per year.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.


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