Multilingual Customer Support Representative
hace 4 días
We are seeking a highly skilled and multilingual customer support representative to join our team at Pts Consulting Services. Located in Heredia, Costa Rica, this role requires proficiency in English and either French or Italian.
Responsibilities include managing large volumes of inbound and outbound calls, providing solutions and alternatives to customers' issues, and seizing opportunities to upsell products when applicable. The ideal candidate will possess strong phone and verbal communication skills, as well as the ability to multi-task, set priorities, and manage time effectively.
The successful candidate will be required to:
- Manage high call volumes in a timely manner
- Follow communication scripts when handling different topics
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
This is a fantastic opportunity for individuals who are passionate about delivering exceptional customer experiences and are fluent in multiple languages. We offer a competitive salary package, including a monthly salary of $10,000 - $11,333.33, depending on experience.
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