Multilingual Support Representative

hace 2 meses


Santa Cruz, Costa Rica Transunion A tiempo completo

Welcome to TransUnion, a leading provider of credit and risk management solutions. We are seeking a highly skilled Multilingual Support Representative to join our team in this exciting role.

We offer a competitive salary of $40,000 - $60,000 per year, depending on experience, plus benefits and opportunities for career growth.

About the Role:

This is a remote position that requires exceptional communication skills in both English and Spanish. As a Multilingual Support Representative, you will be responsible for providing top-notch customer service to our clients, resolving issues in a timely and professional manner, and working collaboratively with our team to achieve departmental goals.

Key Responsibilities:

  • Respond to inbound phone calls and chats from clients, using your excellent communication skills to resolve their queries and concerns;
  • Work independently, prioritizing tasks and managing your time effectively to meet individual and team performance targets;
  • Provide education and support to clients on our products and services, including regulatory information and industry trends;
  • Collaborate with colleagues to improve knowledge and adherence to company processes and procedures;
  • Participate in quality assurance initiatives to ensure high-quality work and continuous improvement;

Requirements:

  • Bachelor's degree or equivalent experience in a related field;
  • 1-3 years of customer service experience in a contact center environment, with a focus on inbound voice customer care/support;
  • Excellent verbal and written communication skills in English and Spanish, with a good command of industry-specific terminology;
  • Strong listening skills and ability to deal with irate customers regularly;
  • Ability to work remotely, independently, and have a strong sense of duty;
  • A self-starter with strong initiative, able to demonstrate a readiness to make decisions, take initiative, and originate action;
  • Demonstrate attention to detail in all work completed;
  • Collaborates well with others in a team-oriented environment;
  • Proactively works to improve knowledge and adherence to company processes and procedures;
  • Adapts well to change and can adjust priorities as needed;
  • Displays effective time management skills;
  • Highly computer literate;

What We Offer:

  • A competitive salary range of $40,000 - $60,000 per year, depending on experience;
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off;
  • Opportunities for career growth and professional development;
  • A dynamic and supportive work environment;
  • The chance to work with a leading provider of credit and risk management solutions;

How to Apply:

If you are a motivated and results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter through our website. We look forward to hearing from you



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