Senior HR Operations Representative

hace 2 meses


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo
Job Summary

We are seeking a highly skilled Senior HR Operations Representative to join our team at Thermo Fisher Scientific. In this role, you will be responsible for delivering first-line support for HR inquiries across the employee lifecycle, providing direct resolution or routing to appropriate departments while achieving performance measures and adhering to established customer service standards.

Key Responsibilities
  • HR Inquiry Support: Delivers first-line support for HR inquiries across the spectrum of the employee lifecycle, ensuring timely and accurate responses to employees' queries.
  • Policy Knowledge: Learns company HR policies and programs to answer general employee inquiries, providing guidance on benefits, payroll, and other HR-related matters.
  • Transaction Execution: Performs accurate filing and execution of transactions for general HR data processing, maintaining confidentiality and adhering to company procedures.
  • Performance Metrics: Achieves stated performance measures and adheres to established customer service standards, consistently meeting or exceeding targets.
Requirements
  • Education: High/Secondary school diploma or equivalent and relevant formal academic/vocational qualification.
  • Experience: Previous experience in HR and/or customer service/call center (comparable to at least 4 years).
  • Skills and Abilities:
    • Research and Communication: Ability to research, interpret, and communicate HR policies, procedures, and programs effectively.
    • Critical Thinking: Critical thinking, problem-solving, and judgment skills to handle complex HR inquiries.
    • Interpersonal Skills: Positive demeanor and willingness to learn, with excellent interpersonal skills to work well with diverse employees.
    • Language Skills: Fluent in reading/writing/speaking English; other language skills a plus.
    • Communication: Excellent communication skills needed to convey information and ideas clearly.
Working Conditions and Environment

This role is performed in an office environment with exposure to electrical office equipment. Occasional drives to site locations and potential travel may be required.



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