Senior Manager/principal, People Operations and

hace 1 semana

Santa Ana, Costa Rica Convera A tiempo completo

As a **Senior Manager/Principal, People Operations and Experience** with Convera, you will have a deep understanding of a wide range of HR functions and a strong background in HR technology. You are a highly engaged and people-centric person who is passionate about making people processes easy, effective, and reliable through simplification and automation. You are both strategic and operational, and will be responsible for managing the global **HR ServiceNow** platform as well as partnering with HR COE's on program development and implementation. This role reports to the Director of People Operations and Experience.

**You will be responsible for**:

- Creating SOP's for all HR operational processes with the goal of defining accountabilities, simplifying processes, and driving global consistency and automation.
- Develop and oversee the HR ServiceNow platform to document and standardize HR processes, tasks, response templates and approvals to a globally consistent process.
- Analyze and translate business information, using the outputs to build an architectural blueprint that will be used to expand the ServiceNow knowledge base with the goal to improve employee experience and drive self-service.
- Partner with People teams to manage programs and track interdependences and impacts across the People organization to ensure timely delivery of programs while optimizing people experience.
- Acts as change management champion to drive HR automation and technology solutions across the People team and organization.
- Collaborate with cross-department colleagues and leaders to understand and implement HR programs that build scalable processes to drive global standardization while meeting regional nuances and legislative requirements.
- Use your ServiceNow expertise to define and identify creative solutions that will help meet and exceed the business expectations.
- Based on yours of experience with ServiceNow, work closely with the vendor and internal IT partners to promote new design ideas and influence build product changes.
- A minimum of 8 years related experience with a Bachelor's degree or 6 years with a master's degree
- Experience with **HR ServiceNow **platform
- Experience of defining and running architecture governance processes, and of shaping and communicating architectural strategy
- Successful record of building, improving, and running operational business processes, and the ability to drive program effectiveness and high levels of people experience
- Excellent English written and verbal communication with proven ability to create of SOP's, policies, and other HR documentation.
- Demonstrated ability to successfully manage projects through design, develop and implement lifecycle.
- Advanced knowledge of Microsoft PowerPoint and Excel (pivot tables, VLOOKUP's, etc.) including the ability to analyze data and trends.
- In depth knowledge of HR operations and knowledge of people functions including HRIS, payroll, benefits, learning, talent, and compensation.

**About Convera**

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

**We offer an abundance of competitive perks and benefits including**:

- Opportunity to earn an annual bonus
- Great career growth and development opportunities in a global organization
- A flexible approach to work
- Generous insurance (health, disability, life)
- Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
- Paid volunteering opportunities (5 days per year)

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