Supervisor Compliance Operations

hace 3 semanas

Santa Ana, Costa Rica Convera A tiempo completo

**Supervisor, Compliance Operations**

This position operates within the Back Office organization under Compliance Operations unit, ensuring Convera is complying with different Sanctions regulations and internal controls.

**Key responsibilities**:

- Operations management on daily workflows and ensuring service level agreements (SLAs) are met.
- Helping to resolve employee issues, escalations, and disputes.
- Ensuring that team members adhere to Quality Assurance (QA) standards.
- Supervises ~15 staff positions, evaluating performance and providing coaching.
- Ensuring that the procedural updates are reflected in the internal team's documentation.
- Ensuring required training and access for new hires are provided in a timely manner.
- Reporting to senior management and supporting them with daily tasks and business needs.
- Fostering improvements internally and representing Compliance Operations team in projects among the organization, including but not limited to other Operations groups, and Compliance partners.

**What will you need to succeed**:

- 3+ years on people manager experience, effective leader, and ability to mentor team members.
- Be able to develop employees based on their individual strengths.
- Prior experience in AML Compliance, Operations, Payments, and/or Know your Customer (KYC) field is a plus.
- +2 years of experience or certification in Project Management is a plus.
- Strong skills to communicate well with diverse groups in the organization.
- Utilize problem-solving skills, creativity, and critical thinking.
- To have strong problem solving and conflict resolution skills.
- Showing initiative and driving improvements in your area of responsibility.
- Bachelor's degree in business administration, finance, management, banking, or a related field preferred is a plus.

**About Convera**

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

**We offer an abundance of competitive perks and benefits including**:

- Market competitive monthly gross salary.
- Opportunity to earn an annual bonus (based on role level)
- Great career growth and development opportunities in a global organization
- Generous insurance (health, disability, life)
- Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
- Paid volunteering opportunities (5 days per year)
- Hybrid mode, 2 days at the office, Tuesday is a must.
- **Shift: 7:00-4:00pm or 8:00-5:00pm Monday to Friday.**

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

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