Leader, Anti-money Laundering Compliance

hace 4 días

Santa Ana, Costa Rica Western Union A tiempo completo

**Leader, Anti-Money Laundering Compliance - **Lithuania/Costa Rica***

Are you an experienced leader seeking to direct training strategy, plans and programs to empower people? Do your talents lie in developing and motivating a team to succeed? Join Western Union as a Leader, Anti-Money Laundering Compliance.

**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

**Relentless pursuit of better**

In this role, you will lead the overall operations of the team responsible for creating training (all types) for the Global Operations department consisting of 2200+ employees. **This role will be hired either in our Lithuania or **Costa Rica site.** Develop a training strategy that maximizes the effectiveness of the training using internal resources budgeted for the team. You will coordinate with internal and partner groups to provide customer-centric training that supports the organizational objectives. Develop, as needed, the appropriate process, procedures and metrics to measure the training and effectiveness of the training program. You will support the training plan for each job function within Global Operations, where necessary. Establish a method to store, track and record all online training sessions, when applicable. Build the necessary relationships with process owners, including ROC leadership, training, learning systems and metrics teams. Plan for and anticipate issues before they occur but react professionally and promptly to emerging issues while balancing compliance priorities. You will manage the two learning management systems that are used by Global Operations.

For such a dynamic role, we expect you to have a Bachelor’s degree in a relevant field - a Master’s degree is also preferred. You will have extensive training experience, including developing and delivering online material for investigation teams. 5+ years in the Training & Development field and knowledge of all training delivery methods (classroom, online, blended, virtual). You will also have 4+ years of relevant experience in retail/consumer financial services/payment services organizations with multiple financial products, including extensive knowledge of retail/commercial financial products/services. Understanding of technology and best practices in the e-learning field. Proven track record of complex problem-solving and decision-making ability. You will be an effective leader and team player. Strong, decisive, bottom-line and action-oriented manager of people and projects, who can obtain results. Effective communicator, oral (presentations) and written. Ability to interact with all levels within the organization.

**Join us, and let’s connect the world**

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

LI-LB1

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