Manager, Digital Banking Operations
hace 6 días
**Manager, Digital Banking Operations** - Santa Ana, Costa Rica**
Are you ready to join a growing Decision Sciences team in a global company that customers depend on to prevent fraudulent transactions? Do you enjoy using hard data and metrics to back up assumptions? Join Western Union as Manager, Digital Banking Operations.
**Western Union powers your pursuit.**
We are looking for someone who would be part of the Payments Team and will be supporting Digital Banking operational activities for North America & other markets.
**Role Responsibilities**
- Responsible to manage cards dispute process & related consumer collections, operational support to key products including digital wallets, prepaid, among others, reporting & analysis, resolution of complex incidents, ensuring compliance to US regulations, deliver high quality services and best in class customer experience. The position will also work in cross-functional environment, partnering with vendors, payment processors, networks, and other relevant agents to execute as per strategy.
- Ensure Operational readiness on but not limited to, cards dispute management, consumer collections, digital payments processing exceptions management, complex issue/customer claims resolutions.
- Responsible for reporting, monitoring, and optimizing dispute management performance.
- Ensure proper reporting of operations performance, Leads Monthly/Quarterly Business Reviews.
- Responsible for developing, implementing, and maintaining new processes for both new and existing payment methods.
- Drives Continuous Improvement, process Optimization & Automation initiatives.
- Support vendor relationships, resolving day to day issues, and supporting strategic initiatives.
- This role will manage a number of analysts. Manager is responsible of proper team staffing, Hire and Onboarding of new employees, PTO coordination.
- Writes and defines JDs for the roles in the organization.
- Prepares business cases and justifications for positions required.
- Owns the Business Continuity plan.
**Role Requirements**
- Experience in Digital payments e-commerce role, preferred experience in Digital Banking.
- Experience managing US chargebacks and consumer collections processes.
- Strong communication skills, self-motivation, and results-oriented approach.
- Strong interpersonal and leadership skills with the ability to interact at different levels of Management.
- Proven experience in successfully leading and managing teams and track record demonstrating accountability.
- Ability to grasp new concepts and integrate quickly to deliver results.
- Multi-tasking problem solver, with a high degree of professionalism and discretion.
- Proven ability to work across diverse global teams to develop and document business requirements.
- Bachelor's degree in Business Administration / Finance. MBA highly desirable.
- 5-7 years of financial industry and management experience.
- Project Management & Automation experience is a must.
- Lean, Green Belt highly desired.
- Proficient with Microsoft products (Advanced Excel, SQL, Power BI).
- Proven experience in successfully leading and managing teams.
**We make financial services accessible to humans everywhere. Join us for what’s next.**
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
LI-YVI
-
Banking Payments Investigator
hace 4 días
Santa Ana, Costa Rica Convera A tiempo completoBanking Payments Investigator We have an exciting opportunity for a Banking Payments Investigator to join Convera! About Us We are the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money...
-
Banking Payments Investigator
hace 6 días
Santa Ana, Costa Rica Convera A tiempo completo**Banking Payments Investigator** We have an exciting opportunity for a Banking Payments Investigator to join Convera! **About Us** We are the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money...
-
Manager, Technology Operations
hace 4 días
Santa Ana, Costa Rica Western Union A tiempo completo**Manager, Technology Operations **- Santa Ana, Costa Rica** Are you looking forward to building strategic direction and ongoing operation and oversight of key technology governance processes that lead to efficient and compliant operations within the IT Infrastructure and Operations organization? Join Western Union as Manager, Technology...
-
Community Manager
hace 6 días
Santa Ana, Costa Rica Baum Digital A tiempo completoDescripción de la empresa En Baum Digital contamos con 13 años de experiência en el ámbito del mercadeo digital en Costa Rica. Ofrecemos soluciones digitales con el fin de satisfacer las necesidades de nuestros clientes a través de la implementación de herramientas hechas a la medida, y de esta forma ayudarle a potencializar sus marcas. Actualmente...
-
Global Supervisor Digital Operations
hace 6 meses
Santa Ana, Costa Rica Western Union A tiempo completo**Global Supervisor Digital Operations**: - Santa Ana, Costa Rica** Do you have what it takes to help us realize our vision of becoming the world’s most accessible financial services company? Are you ready to offer up your skills to a worldwide company committed to making financial services accessible to people everywhere? It’s time to join Western...
-
Supervisor, Settlement Operations
hace 1 semana
Santa Ana, Costa Rica Western Union A tiempo completo**Supervisor, Settlement Operations - Santa Ana, Costa Rica** Does playing a meaningful role in Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as Supervisor, Settlement Operations. **Western Union powers your...
-
Payment Processing Associate
hace 6 días
Santa Ana, Costa Rica Convera A tiempo completoJOB PROFILEFORM Job Information **Job Title**: Banking Payments Investigator Compensation Grade: Grade 7 **Department**: Global Client Services Job Code: 7239 **Job Family Group**: Operations Job Family: WUBS Operations **Work Location**: Global TBC Management Level: All Other Positions **Reports To**: Team Leader, Client Service Investigations...
-
Supervisor Compliance Operations
hace 7 meses
Santa Ana, Costa Rica Convera A tiempo completo**Supervisor, Compliance Operations** This position operates within the Back Office organization under Compliance Operations unit, ensuring Convera is complying with different Sanctions regulations and internal controls. **Key responsibilities**: - Operations management on daily workflows and ensuring service level agreements (SLAs) are met. - Helping to...
-
Specialist, Operations
hace 7 meses
Santa Ana, Costa Rica Western Union A tiempo completo**Specialist, Operations (Account manager) - Santa Ana, Costa Rica** Do you like to help agencies grow and sustain our shared success? Are you fueled by data and growth? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western...
-
Senior Specialist, Settlement Operations
hace 10 horas
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Specialist, Settlement Operations **- Santa Ana, Costa Rica** Would you like to work for an organization that strives to constantly improve its operational performance, standards, and processes? Are you ready to take on senior responsibilities in a truly global environment? Join Western Union as a Senior Specialist, Settlement...
-
Team Leader, Settlement Operations
hace 1 semana
Santa Ana, Costa Rica Western Union A tiempo completo**Team Leader, Settlement Operations - Santa Ana, Costa Rica** Are you passionate about protecting customers from money laundering and other illegal financial transactions? Are you interested in playing a critical role within a global FinTech company? Join Western Union as a Team Leader, Settlement Operations. **Motivated by our values: purpose driven,...
-
Kyc Operations Team Leader
hace 6 días
Santa Ana, Costa Rica Convera A tiempo completoKYC Operations Team Leader - Santa Ana, Costa Rica Are you looking to play a key role in Global Business Onboarding to work with KYC (Know Your Customer) in a motivated and passionate team? Are you ready to offer up your skills to a company that is committed to moving money for better? Then join Convera as a KYC Operations Team Leader About Us We are the...
-
Kyc Operations Team Leader
hace 6 días
Santa Ana, Costa Rica Convera A tiempo completo**KYC Operations Team Leader - Santa Ana, Costa Rica** Are you looking to play a key role in Global Business Onboarding to work with KYC (Know Your Customer) in a motivated and passionate team? Are you ready to offer up your skills to a company that is committed to moving money for better? Then join Convera as a KYC Operations Team Leader **About Us** We...
-
Supervisor, Digital Review Team
hace 1 semana
Santa Ana, Costa Rica Western Union A tiempo completo**Supervisor, Digital Review Team - Santa Ana, Costa Rica.** Does playing a critical role in protecting customers sound exciting to you? How about working for a global Fintech company leading a team that is passionate about preventing online Fraud and other illegal financial schemes? Join Western Union as an Operations Supervisor for the Digital Review...
-
Manager, Aml Compliance
hace 2 días
Santa Ana, Costa Rica Western Union A tiempo completo**Manager, AML Compliance - Santa Ana, Costa Rica** Are you ready to join a dynamic, global FinTech that is focused on improving the lives of others and ensuring accountable Compliance at the global level? Are you able to make touch calls in complex situations? Join Western Union as a Manager, AML Compliance. **Motivated by our values: purpose driven,...
-
Senior Supervisor, Global Digital Collections
hace 7 meses
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Supervisor, Global Digital Collections & Loss Management - Santa Ana, Costa Rica** Do you enjoy inspiring others to provide crucial business services to various internal customers? Are you ready to lead the chargeback & consumer collections processes? Join Western Union as a Senior Supervisor, Global Digital Collections & Loss...
-
Decision Sciences Manager
hace 4 días
Santa Ana, Costa Rica Western Union A tiempo completo**Digital Risk Decision Science Manager - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Are you energized by thinking analytically while working with others to tackle problems and improve processes? Join Western Union Digital Risk Decision Science...
-
Associate, Settlement Operations
hace 7 meses
Santa Ana, Costa Rica Western Union A tiempo completo**Associate, Settlement Operations - Santa Ana, Costa Rica** Does playing a meaningful role in Digital and Retail Settlement Operations sound exciting to you? How about bringing your analytical skills to a global business that is committed to moving money for better? Join Western Union as Associate, Settlement Operations. **Western Union powers your...
-
Specialist, Settlement Operations
hace 6 días
Santa Ana, Costa Rica Western Union A tiempo completo**Specialist, Settlement Operations - Santa Ana, Costa Rica.** Does playing a meaningful role in Digital Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as a Specialist. **Motivated by our values: purpose driven,...
-
Associate, Settlement Operations
hace 10 horas
Santa Ana, Costa Rica Western Union A tiempo completo**Associate, Settlement Operations - Santa Ana, Costa Rica** Does playing a meaningful role in Digital and Retail Settlement Operations sound exciting to you? How about bringing your analytical skills to a global business that is committed to moving money for better? Join Western Union as Associate, Settlement Operations. **Motivated by our values: Purpose...