Banking Payments Investigator
hace 5 días
Banking Payments Investigator
We have an exciting opportunity for a Banking Payments Investigator to join Convera
About Us
We are the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction.
Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Your role
Your duties will include the following:
- Identify payment related issues and provide quality customer service in order to facilitate effective identification and resolution of customer and banking enquiries.
- Tracking and reporting on daily investigations related activity and keep Salesforce queue up to date
- Acknowledge all inquiries same day of receipt.
- Actively identify, escalate and reduce recurring client inquires.
- Provide support to Treasury and Settlement Accounting team members to resolve queries and/or facilitate customer transactions.
- Manage and respond to a large volume of payment investigations.
- Knowing when to escalate difficult or time-consuming inquires to manager.
- Involve other teams in payment related issues when necessary (e.g. Compliance, AR, Client Credits etc.).
You’ll ideally have the following:
- At least 1 year experience within the financial services industry.
- Ability to multitask, work accurately and independently to process large volumes of inquiries within defined timelines.
- Proven ability to maintain high level of confidentiality.
- Strong computer skills.
- Demonstrated strong work ethic.
- Strong time management and organizational skills.
- Problem solving and decision making skills - mathematical and analytical ability preferred.
- Fluency in English (essential)
Join us, and let’s move money simply, securely, smartly
LI- DI1
-
Banking Payments Investigator
hace 6 días
Santa Ana, Costa Rica Convera A tiempo completo**Banking Payments Investigator** We have an exciting opportunity for a Banking Payments Investigator to join Convera! **About Us** We are the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money...
-
Banking Payments Investigator
hace 6 meses
Santa Ana, Costa Rica Convera A tiempo completoAs a Banking Payments Investigator with Convera based in our Santa Ana office, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions. The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and...
-
Banking Payments Investigator
hace 7 meses
Santa Ana, Costa Rica Convera A tiempo completoAs a Banking Payments Investigator (Fixed Term) with Convera based in our Santa Ana office, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions. The role is responsible for building and maintaining relationships with key internal and external stakeholders to...
-
Banking Payments Investigator
hace 7 meses
Santa Ana, Costa Rica Convera A tiempo completoAs a Banking Payments Investigator with Convera based in our Santa Ana office, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions. The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and...
-
Banking Payments Investigator
hace 13 horas
Santa Ana, Costa Rica Convera A tiempo completoAs a Banking Payments Investigator with Convera based in our Santa Ana office, you will be responsible to facilitate the effective identification and resolution of customer and banking partner inquiries to payment transactions. The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and...
-
Banking Payments Investigator
hace 13 horas
Santa Ana, Costa Rica Convera A tiempo completoAs a Banking Payments Investigator with Convera based in our Santa Ana office, you will be responsible to facilitate the effective identification and resolution of customer and banking partner inquiries to payment transactions. The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and...
-
Payments Team Leader
hace 1 semana
Santa Ana, Costa Rica Convera A tiempo completoPayments Team Leader (Shift pattern - Sunday to Thursday - 3pm to 10pm) We have an exciting vacancy for a Team Leader to join our Payment Processing function at Convera! About Us We are the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry experience and...
-
Payments Associate
hace 1 semana
Santa Ana, Costa Rica Western Union A tiempo completo**Payments Associate - **Santa Ana, Costa Rica** Are you looking to build a career in the financial services sector? Ready to use your customer service, business, and administrative skills in a global business that is committed to moving money for better? Join Western Union as a Payments Associate. **Motivated by our values: purpose driven, globally...
-
Manager, Digital Banking Operations
hace 7 días
Santa Ana, Costa Rica Western Union A tiempo completo**Manager, Digital Banking Operations** - Santa Ana, Costa Rica** Are you ready to join a growing Decision Sciences team in a global company that customers depend on to prevent fraudulent transactions? Do you enjoy using hard data and metrics to back up assumptions? Join Western Union as Manager, Digital Banking Operations. **Western Union powers your...
-
Payment Processing Associate
hace 7 meses
Santa Ana, Costa Rica Convera A tiempo completoAs a Banking Payments Investigator with Convera based in our Santa Ana office, you will be responsible to facilitate the effective identification and resolution of customer and banking partner inquiries to payment transactions. The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and...
-
Analyst, Payments
hace 2 días
Santa Ana, Costa Rica Western Union A tiempo completo**Analyst, Payments - **Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions and ensure that service delivery is meeting customers’ expectations? Are you passionate about achieving goals related to revenue, fraud mitigation, cost reduction, operational enhancements...
-
Associate, Payments
hace 7 meses
Santa Ana, Costa Rica Western Union A tiempo completo**Associate Payments - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions and ensure that service delivery meets customers’ expectations? Are you passionate about achieving goals related to revenue, fraud mitigation, cost reduction, operational enhancements and...
-
Associate, Payments
hace 7 meses
Santa Ana, Costa Rica Western Union A tiempo completo**Associate Payments - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions and ensure that service delivery meets customers’ expectations? Are you passionate about achieving goals related to revenue, fraud mitigation, cost reduction, operational enhancements and...
-
Payment Processing Associate
hace 6 días
Santa Ana, Costa Rica Convera A tiempo completoJOB PROFILEFORM Job Information **Job Title**: Banking Payments Investigator Compensation Grade: Grade 7 **Department**: Global Client Services Job Code: 7239 **Job Family Group**: Operations Job Family: WUBS Operations **Work Location**: Global TBC Management Level: All Other Positions **Reports To**: Team Leader, Client Service Investigations...
-
Kyc Operations Team Leader
hace 7 días
Santa Ana, Costa Rica Convera A tiempo completoKYC Operations Team Leader - Santa Ana, Costa Rica Are you looking to play a key role in Global Business Onboarding to work with KYC (Know Your Customer) in a motivated and passionate team? Are you ready to offer up your skills to a company that is committed to moving money for better? Then join Convera as a KYC Operations Team Leader About Us We are the...
-
Kyc Operations Team Leader
hace 6 días
Santa Ana, Costa Rica Convera A tiempo completo**KYC Operations Team Leader - Santa Ana, Costa Rica** Are you looking to play a key role in Global Business Onboarding to work with KYC (Know Your Customer) in a motivated and passionate team? Are you ready to offer up your skills to a company that is committed to moving money for better? Then join Convera as a KYC Operations Team Leader **About Us** We...
-
Aml Escalations Specialist
hace 2 días
Santa Ana, Costa Rica Convera A tiempo completoAML Escalations Specialist Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions? Join our Compliance team here at Convera as an AML Escalations Specialist. Motivated by our...
-
Financial Operations Specialist
hace 2 semanas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoAbout the RoleWe are seeking a skilled Financial Operations Specialist to join our team at Thermo Fisher Scientific. As a key member of our finance department, you will play a vital role in ensuring the smooth operation of our banking and payments processes.
-
Supervisor Compliance Operations
hace 7 meses
Santa Ana, Costa Rica Convera A tiempo completo**Supervisor, Compliance Operations** This position operates within the Back Office organization under Compliance Operations unit, ensuring Convera is complying with different Sanctions regulations and internal controls. **Key responsibilities**: - Operations management on daily workflows and ensuring service level agreements (SLAs) are met. - Helping to...
-
Specialist, Payment Processing
hace 7 meses
Santa Ana, Costa Rica Western Union A tiempo completo**Specialist, Payment Processing - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions and ensure that service delivery meets customers’ expectations? Are you passionate about achieving goals related to revenue, fraud mitigation, cost reduction, operational...