HR Operations Specialist

hace 1 semana


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

Job Overview

This role is an essential part of the HR Shared Service Center, focusing on delivering day-to-day HR-related queries at a Tier 1 level. The primary objective is to provide high-quality service and maintain operational performance by working within established processes and utilizing relevant metrics and dashboards.

Key Responsibilities

  • Deliver first-line support for HR inquiries across the employee lifecycle, from new hires to employees leaving the business, through direct resolution or routing to appropriate departments.
  • Leverage company HR policies and programs, along with past experiences, to answer general employee inquiries.
  • Perform accurate filing and execution of transactions for general HR data processing in support of HR functions.
  • Achieve stated performance measures and adhere to established customer service standards.

Requirements and Qualifications

  • High school diploma or equivalent and relevant formal academic/vocational qualification, preferably in HR and/or customer service/call center.
  • At least 4 years of experience providing knowledge, skills, and abilities comparable to this role.
  • Critical thinking, problem-solving, and judgment skills, as well as the ability to work independently.
  • Positive demeanor and willingness to learn, with excellent interpersonal skills and the ability to communicate effectively in a diverse work environment.

Working Conditions and Environment

The work is performed in an office or clinical environment with exposure to electrical office equipment. Occasional drives to site locations and potential travel may be required.

Salary Information

Estimated salary: $65,000 - $85,000 per year, depending on location and experience.



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