HR Operations Representative

hace 2 meses


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

**Job Summary**:

This role is focused on delivering day-to-day HR related queries within the Colleague Services/HR Shared Service Center, specifically dedicated to Tier 1 level support. The role ensures quality of service and operational performance by working within detailed processes and using appropriate metrics and dashboards.

**Key Responsibilities:**

- Delivers first line support for HR inquiries across the employee lifecycle from new hires to employees leaving the business.

- Learns company HR policies and programs, and uses past experiences to answer general employee inquiries.

- Performs accurate filing and execution of transactions for general HR data processing in support of HR functions.

- Achieves stated performance measures and adheres to established customer service standards.

- Performs special projects as assigned and led by a supervisor.

**Work Environment:**

This role is performed in an office environment with exposure to electrical office equipment. Occasional drives to site locations and potential travel may be required.

**Requirements:**

- High/Secondary school diploma or equivalent and relevant formal academic/vocational qualification.

- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years). Ideally in HR and/or customer service/call center.

- Knowledge, skills and abilities including ability to research, interpret, and communicate HR policies, procedures, and programs, critical thinking, problem solving, and judgment skills, and positive demeanor and willingness to learn.

**Physical Requirements:**

Frequently stationary for 4-6 hours per day. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.



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