
HR Operations Representative
hace 2 meses
**Job Summary**:
This role is focused on delivering day-to-day HR related queries within the Colleague Services/HR Shared Service Center, specifically dedicated to Tier 1 level support. The role ensures quality of service and operational performance by working within detailed processes and using appropriate metrics and dashboards.
**Key Responsibilities:**
- Delivers first line support for HR inquiries across the employee lifecycle from new hires to employees leaving the business.
- Learns company HR policies and programs, and uses past experiences to answer general employee inquiries.
- Performs accurate filing and execution of transactions for general HR data processing in support of HR functions.
- Achieves stated performance measures and adheres to established customer service standards.
- Performs special projects as assigned and led by a supervisor.
**Work Environment:**
This role is performed in an office environment with exposure to electrical office equipment. Occasional drives to site locations and potential travel may be required.
**Requirements:**
- High/Secondary school diploma or equivalent and relevant formal academic/vocational qualification.
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years). Ideally in HR and/or customer service/call center.
- Knowledge, skills and abilities including ability to research, interpret, and communicate HR policies, procedures, and programs, critical thinking, problem solving, and judgment skills, and positive demeanor and willingness to learn.
**Physical Requirements:**
Frequently stationary for 4-6 hours per day. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
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