Human Resources Manager

hace 7 meses

Santa Ana, Costa Rica Ingram Micro A tiempo completo

It's fun to work in a company where people truly BELIEVE in what they're doing

**Job Description**:
This role will interact regularly with stakeholders and leaders in the USA and must be able to communicate effectively in English. This is role is based at our facility in Pozos and is required to be onsite 5 days/week.

As a Manager of Human Resources, you will lead an on-site HR team and partner with management to deliver a strategic direction and cultivate a world-class distribution facility. In this exciting leadership role, you will be responsible for ensuring on-site human capital requirements are met including: the sustainability of a reliable and competent workforce and labor crewing that delivers improvements in productivity. This position will provide guidance in the areas of employment law, talent acquisition, performance management, change management and engagement initiatives.

You will have the ability to lead a broad array of HR initiatives in a highly challenging and rewarding environment where you will play a significant role in impacting our people and operations strategy. This is a role where your contributions will be noticed, and you will be able to make a real difference within our organization.

Duties & Key Responsibilities:
General HR Support
- Provide guidance to employees and managers in the handling of all human resource related activities which may include employee relations, fielding employee questions or concerns, communication and the interpretation of policies and procedures.
- Supports and serves as a liaison between employees and management.
- Provide counsel to employees and management to maintain a productive and positive work environment, including development planning, coaching, etc.
- Advise managers on salary offers and equity increases.
- Coordinate workers compensation program includes issues relating to modified duty/early return to work,
- Conduct employee investigations as needed and ensure timely and responsible resolutions.
- Consult with appropriate legal counsel as needed.

Performance Management
- Consult with and advise management to maximize employee productivity through swift and timely resolution.
- Resolve employee performance issues to ensure appropriate corrective action steps are taken, including coaching, verbal / written warnings (corrective action), Performance Improvement Plans.

Training
- Provide counsel and support to managers for performance development and improvement. Provide and track compliance of required training including conducting New Employee Orientation, New Manager Orientation, Harassment Awareness and other related compliance training, leadership, and management courses, etc. as needed.

Compliance
- Ensure compliance with all state and federal laws and regulations pertaining to Human Resources matters.
- Partner with internal Compliance team to participate in audits conducted by state or federal agencies.
- Monitor and provide feedback regarding the use of policies and procedures and propose / draft policies / updates as needed.

**Qualifications**:
General:

- Strong communication skills: interpersonal, oral and written.
- Must be able to work with all levels of associates and management within the organization.
- Ability to prioritize workload and self-manage projects, handle multiple tasks and meet strict deadlines.

Specific:

- Fluency in English and Spanish is a MUST
- Experience with HRIS systems
- Workday preferred.
- Extensive background as a Generalist HR, ideally within a distribution or enterprise retail business
- Strong analytical and conceptual thinking skills; ability to analyze data.
- Knowledge of local employment laws, Investigation Skills, HR technical knowledge in unemployment, and worker's compensation
- Human Resource experience should include familiarity with and experience in recruitment, associate relations, associate communications, and leave of absence laws.

**Education**:

- Bachelor’s degree in Human Resource Management, Business, Organizational Management or comparable discipline, or related field experience preferred.
- PHR or SPHR certification is a plus.
- SAP knowledge a plus.
- 5-7 years as a Human Resource Generalist.
- 2-5 years of leadership experience.

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