Human Resources Manager
hace 1 semana
**Job Summary**
The Human Resources Manager will oversee the management of the SN queue, case response/resolution time, and ensure the live channels are covered by the needed number of Tier 1 members. The successful candidate will also support the global team in managing employee inquiries through chat/phone/SN cases, review HR Tier 1 team's KPIs and metrics with supervisors and the team monthly, create strategies to achieve the team's goals and KPIs, develop and maintain best practices and procedures for the team to follow, and manage staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations.
**Responsibilities**
- Oversee the management of the SN queue - case response/resolution time.
- Ensure the live channels are covered by the needed number of Tier 1 members.
- Support the global team in managing employee inquiries through chat/phone/SN cases.
- Review HR Tier 1 team's KPIs and metrics with supervisors and the team monthly.
- Create strategies to achieve the team's goals and KPIs.
- Develop and maintain best practices and procedures for the team to follow.
**Requirements**
- Bachelor's degree or equivalent and relevant formal academic/vocational qualification
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years)
- 1+ year of leadership responsibility
- Strong consultative and management skills
- Knowledge of basic employment law regulations
- Proficient in problem solving and prioritizing
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