Senior Customer Service Manager
hace 2 semanas
Transunion seeks an experienced Senior Customer Service Manager to lead its Call Center Operations team.
About the Role:
- This is a full-time position working in US business hours with rotational weekend shifts.
- The successful candidate will be fluent in English and Spanish, with excellent communication skills.
- A bachelor's degree in business or related field is desirable, but not required.
- Salary: $60,000 - $80,000 per year, based on experience.
Key Responsibilities:
- Lead teams to provide best-in-class customer service experience, anticipating customer needs, resolving issues, and championing customer satisfaction.
- Develop and maintain industry knowledge to support customer service representatives, track and evaluate team performance, and ensure correct procedures.
- Create a team environment with high engagement and open communication, encouraging creativity and risk-taking, driving customer service improvement.
- Mentor and develop team members, creating development plans and establishing clear growth paths.
What We Offer:
- Remote work opportunities
- Ongoing training and professional development
- A dynamic and collaborative work environment
About Transunion:
We are a leading global information solutions company that empowers businesses and consumers with access to data-driven insights. Our mission is to help people understand their financial lives through our innovative products and services.
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