Senior Customer Service Manager

hace 2 semanas


Santa Cruz, Costa Rica Transunion A tiempo completo

Transunion seeks an experienced Senior Customer Service Manager to lead its Call Center Operations team.

About the Role:

  • This is a full-time position working in US business hours with rotational weekend shifts.
  • The successful candidate will be fluent in English and Spanish, with excellent communication skills.
  • A bachelor's degree in business or related field is desirable, but not required.
  • Salary: $60,000 - $80,000 per year, based on experience.

Key Responsibilities:

  1. Lead teams to provide best-in-class customer service experience, anticipating customer needs, resolving issues, and championing customer satisfaction.
  2. Develop and maintain industry knowledge to support customer service representatives, track and evaluate team performance, and ensure correct procedures.
  3. Create a team environment with high engagement and open communication, encouraging creativity and risk-taking, driving customer service improvement.
  4. Mentor and develop team members, creating development plans and establishing clear growth paths.

What We Offer:

  • Remote work opportunities
  • Ongoing training and professional development
  • A dynamic and collaborative work environment

About Transunion:

We are a leading global information solutions company that empowers businesses and consumers with access to data-driven insights. Our mission is to help people understand their financial lives through our innovative products and services.



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