Multilingual Customer Service Representative

hace 1 mes


Santa Cruz, Costa Rica Transunion A tiempo completo

About the Role:

We are seeking a highly skilled and motivated Customer Support Associate to join our team at TransUnion. The successful candidate will be responsible for providing exceptional customer service to our clients through various communication channels.

Key Responsibilities:

  • Respond to customer inquiries via phone and chat in a professional and timely manner.
  • Resolve customer complaints and concerns in a fair and efficient manner.
  • Provide product information and guidance to customers to ensure they have a positive experience.
  • Work collaboratively with internal teams to resolve customer issues.
  • Meet and exceed customer satisfaction targets and key performance indicators.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • High school diploma or equivalent required; degree in a related field preferred.
  • 1-2 years of customer service experience in a similar industry.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application for this exciting opportunity.



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