Senior Manager, GBS Process Owner
hace 2 semanas
The Senior Manager, GBS Process Owner will play a key leadership role in defining and driving end-to-end efficient process design efforts across the Order to Cash (O2C) workstream. This includes owning and driving the Business Relationship framework, collaborating with Division leaders, finance leads, Commercial Leadership, and other Business Leaders whose processes are being served by the BPO.
Key Responsibilities:
- Drive successful delivery of O2C outsourcing services and represent the BPO organization to Business Unit Leadership, Divisional Leadership, and other partners.
- Drive accountability for the BPO provider to deliver on SLAs and critical metrics across workstreams.
- Drive standardization of process and delivery method across ~24 sites that the BPO provider is supporting.
- Support the existing design and future improvements of Enabling Technology through business and technology partner engagement while standardizing technology and where feasible, processes across business platforms.
- Support the collection processes within the Global Business Services group that drives cash flow initiatives (including but not limited to integrating a credit policy and internal reporting capabilities of the O2C teams).
- Work in close collaboration with the O2C GPO organization to ensure process standardization and alignment where possible.
- Communicate, coordinate, and incorporate organizational readiness.
- Ensure that related process activities and changes are programmatically consistent with the objectives of the company, and accurately operationalized and coordinated to ensure a cohesive and consistent service experience.
- Coordinate Process Design and communicate with process users.
- Support the stabilization of processes in the BPO.
- Be the focal point for requested deviations, and have the authority to approve changes in the process if the changes are required.
- Identify gaps and issues that prohibit efficient and effective use of the business process to support business requirements across all functions.
- Review key performance indicators with management functions at least monthly. Identify and coordinate the root cause of service deficiencies and supervise activities completed for service remediation.
- Lead the identification of improvements.
- Remedy deficiencies or improve the efficiency and effectiveness of the business process for which they are responsible.
- Be a highly collaborative role.
- Ensure that appropriate inputs and resources are brought to bear with a view of meeting organizational needs.
Requirements:
- 10/12 years of dynamic work experience in finance, accounting with 3-5 years within a Shared Service structure process.
- A "roll up your sleeves" and can-do demeanor, upbeat, forward-thinking leader with strong ability to multi-task & collaborate.
- Excellent business insight - making the right calls at the right time.
- Focus on the big picture, and be able to drill into the detail and understand the impact. Understand how the business works and the upstream and downstream activities that impact and are impacted by Finance.
- Able to partner with key technology collaborators and external vendors on large technology implementations. Experience with large and cross-organization projects.
- Ability to engage with, mentor, and quickly affect change across other teams/departments; ability to maintain collective motivation throughout the project.
- Leadership, influential, interpersonal, and "big picture" skills to facilitate change and work with senior management, division management, and business unit partners.
- Intuition for business to develop effective partnerships with key collaborators and provide a strategic perspective in discussions and communications; including framing the needs of Finance and Groups in context of the larger Thermo Fisher organization.
Collaboration:
- Work across the BPO shared service team, shared service site, and process directors.
- Internal technology teams and external consultants.
- External team members to communicate changes in existing processes.
Travel:
- Travel will be required.
- Travel is estimated to be approximately 10%.
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