Senior Manager, GBS Process Owner

hace 2 semanas


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

The Senior Manager, GBS Process Owner will play a key leadership role in defining and driving end-to-end efficient process design efforts across the Order to Cash (O2C) workstream. This includes owning and driving the Business Relationship framework, collaborating with Division leaders, finance leads, Commercial Leadership, and other Business Leaders whose processes are being served by the BPO.

Key Responsibilities:

  • Drive successful delivery of O2C outsourcing services and represent the BPO organization to Business Unit Leadership, Divisional Leadership, and other partners.
  • Drive accountability for the BPO provider to deliver on SLAs and critical metrics across workstreams.
  • Drive standardization of process and delivery method across ~24 sites that the BPO provider is supporting.
  • Support the existing design and future improvements of Enabling Technology through business and technology partner engagement while standardizing technology and where feasible, processes across business platforms.
  • Support the collection processes within the Global Business Services group that drives cash flow initiatives (including but not limited to integrating a credit policy and internal reporting capabilities of the O2C teams).
  • Work in close collaboration with the O2C GPO organization to ensure process standardization and alignment where possible.
  • Communicate, coordinate, and incorporate organizational readiness.
  • Ensure that related process activities and changes are programmatically consistent with the objectives of the company, and accurately operationalized and coordinated to ensure a cohesive and consistent service experience.
  • Coordinate Process Design and communicate with process users.
  • Support the stabilization of processes in the BPO.
  • Be the focal point for requested deviations, and have the authority to approve changes in the process if the changes are required.
  • Identify gaps and issues that prohibit efficient and effective use of the business process to support business requirements across all functions.
  • Review key performance indicators with management functions at least monthly. Identify and coordinate the root cause of service deficiencies and supervise activities completed for service remediation.
  • Lead the identification of improvements.
  • Remedy deficiencies or improve the efficiency and effectiveness of the business process for which they are responsible.
  • Be a highly collaborative role.
  • Ensure that appropriate inputs and resources are brought to bear with a view of meeting organizational needs.

Requirements:

  • 10/12 years of dynamic work experience in finance, accounting with 3-5 years within a Shared Service structure process.
  • A "roll up your sleeves" and can-do demeanor, upbeat, forward-thinking leader with strong ability to multi-task & collaborate.
  • Excellent business insight - making the right calls at the right time.
  • Focus on the big picture, and be able to drill into the detail and understand the impact. Understand how the business works and the upstream and downstream activities that impact and are impacted by Finance.
  • Able to partner with key technology collaborators and external vendors on large technology implementations. Experience with large and cross-organization projects.
  • Ability to engage with, mentor, and quickly affect change across other teams/departments; ability to maintain collective motivation throughout the project.
  • Leadership, influential, interpersonal, and "big picture" skills to facilitate change and work with senior management, division management, and business unit partners.
  • Intuition for business to develop effective partnerships with key collaborators and provide a strategic perspective in discussions and communications; including framing the needs of Finance and Groups in context of the larger Thermo Fisher organization.

Collaboration:

  • Work across the BPO shared service team, shared service site, and process directors.
  • Internal technology teams and external consultants.
  • External team members to communicate changes in existing processes.

Travel:

  • Travel will be required.
  • Travel is estimated to be approximately 10%.


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    About Thermo Fisher ScientificWe are a leading innovator in the scientific instrumentation and life sciences industry.Job Title: Senior Business Project Lead, GBS EnablementReports to: Sr. Manager PMO, GBS EnablementGroup / Division: Corporate / Global Business ServicesCareer Band: 6Location: Costa RicaThe GBS Enablement Team Senior Business Project Lead...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    Job SummaryThe Senior Manager, GBS Shared Services Productivity role is a key leadership position that drives productivity and operational effectiveness across GBS globally. This role will play a critical part in setting a higher standard for productivity and integrating data throughout GBS.The ideal candidate will have 10+ years of experience in finance or...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    The GBS Business Intelligence Manager will hold a key leadership role in driving performance analysis, analytics, and reporting throughout GBS Shared Services globally. The individual will lead a team responsible for developing and managing analytics, dashboards, performance metrics, and reporting needs of various teams globally and across different...

  • Global Process Owner

    hace 2 semanas


    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Key Responsibilities**:Drive end-to-end process improvements in the Order to Cash cycle, aligning with Thermo Fisher Scientific's business strategy. Collaborate with Operations and Shared Service Centers to develop sustainable process solutions.**Key Skills**:Process MappingProcess SimplificationAutomationProductivity Governance**Requirements**:10 years of...

  • Senior Accounting Manager

    hace 2 semanas


    Santa Cruz, Costa Rica Thomson Reuters A tiempo completo

    **Accounting Leadership Opportunity**We are seeking a highly skilled Senior Accounting Manager to lead our finance projects and teams at Thomson Reuters.**Key Responsibilities**As a Senior Accounting Manager, you will be responsible for:Leading and managing high-complexity finance and accounting projects to ensure timely delivery and budget...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Job Title: Automation Process Manager****Key Responsibilities:**As an Automation Process Manager at Thermo Fisher Scientific, you will play a pivotal role in driving business simplification, standardization, and transformation by providing technological and process simplification solutions.**Key Responsibilities:**- Engage with finance business experts to...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **About Us**:Thermo Fisher Scientific is the world leader in serving science, with annual revenue of approximately $40 billion. Our mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing productivity in their laboratories,...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **About Thermo Fisher Scientific**We're the world leader in serving science, with a mission to enable our customers to make the world healthier, cleaner and safer.Our Global Business Services (GBS) team plays a crucial role in providing financial business partnering support to our leaders.As a member of this team, you'll be accountable for various key...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Job Title:** Senior Credit and Collections Manager**Reports To:** Order to Cash Director**Group/Division:** Global Business Services**Career Band:** 08**Job Track:** Management**Location:** Global**Job Summary:**The Senior Credit and Collections Manager will lead a large portion of the Order to Cash (OtC) function, with an annual performance of $9.6B+. The...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Job Title:** Senior Credit and Collections Manager**Reports To:** Order to Cash Director**Group/Division:** Global Business Services**Career Band:** 08**Job Track:** Management**Location:** Global**Job Summary:** We are seeking a highly skilled Senior Credit and Collections Manager to lead our Order to Cash function in Costa Rica. The successful candidate...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Job Summary**:This role provides an exciting opportunity to be part of the ever-evolving Shared Service Centers' (SSC) Enablement Team. As a Performance Management Analyst, you will be responsible for ensuring the timeliness and accuracy of critical reporting internally and to the Business.Working closely with the Performance Management Senior Manager, you...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    Job SummaryThis is an exciting opportunity to contribute to the growth and development of the Shared Service Centers' (SSC) Enablement Team at Thermo Fisher Scientific.The Performance Management Analyst will play a crucial role in providing timely and accurate reporting to the business, working closely with the Performance Management Senior Manager to...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Global Business Intelligence Leadership Role**The GBS Business Intelligence Manager will play a key leadership role in driving performance analysis, analytics, and reporting throughout GBS Shared Services globally. This individual will lead a team responsible for developing and managing analytics, dashboards, performance metrics, and reporting needs of...

  • Data Insights Manager

    hace 7 días


    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    Position OverviewThe GBS Business Intelligence Manager will play a key leadership role in driving performance analysis and reporting throughout GBS Shared Services globally. The individual will lead a team responsible for the development and management of analytics, dashboards, performance metrics, and reporting needs of various teams globally.Key...

  • Project Manager III

    hace 7 días


    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Role Overview**:The Project Lead, GBS Enablement Team, is a critical role at Thermo Fisher Scientific. This position will lead the execution of the Global Business Services (GBS) organization's program management, ensuring that critical activities receive the right focus.**Key Responsibilities**:• Liaise with key program stakeholders to ensure the...


  • Santa Cruz, Costa Rica Transunion A tiempo completo

    At TransUnion, we're seeking a talented Senior Technical Product Manager, Enterprise to join our team.**What We're Looking For**:A seasoned Product Manager with at least 7 years of experience in Agile software development environments, preferably working with data and analytics solutions.**Key Responsibilities**:Own the enterprise portfolio, driving large...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Drive Performance and Innovation**:The Senior Manager, GBS Digital Enablement will play a key leadership role in driving performance analysis, analytics, process automation, dashboards, and reporting throughout GBS Shared Services globally. This individual will lead a team responsible for the development and management of process automation, analytics,...


  • Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    As Senior Operations Manager, you will lead a high-performance team responsible for client due diligence product delivery.Key responsibilities include:Support, train, and mentor onsite and offshore team members to ensure timely delivery of due diligence reports.Develop and implement standard methodologies for service delivery.Lead team and client delivery...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Job Title**: Program Enablement and Change LeadThe role targets preparing GBS and customers/partners to change to new structures, processes, and technology. This role will lead organizational change activities, often through a series of waves across multiple divisions and functions as part of various projects such as transitions/migrations, new system...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    Job Summary:The FP&A Senior Financial Analyst provides financial business partnering support to our Global Finance Shared Services business leaders and is part of a global collaborative team.Key Responsibilities:Partner with the finance workstream leader, his/her leadership team, and the GBS Director of Finance to plan, forecast, and report spend, along with...