Customer Support Training Specialist

hace 1 día


Santa Cruz, Costa Rica Transunion A tiempo completo

Overview

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At TransUnion, we are dedicated to helping consumers and businesses make informed financial decisions. As a key member of our team, you will play a crucial role in delivering high-quality training programs that support the success of our operations teams.

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Estimated Salary: $60,000 - $80,000 per year

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Job Description:

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We are seeking an experienced Operations Trainer to join our team. As a key member of our training team, you will be responsible for developing and delivering new hire training programs to new employees within operations. You will also provide training to operations teams on new features, enabled all employees to perform their job duties and support customers/consumers.

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Responsibilities:

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  • ">
  • Deliver new hire training programs to new employees within operations">
  • Incorporate learning objectives, activities and assessment into all training facilitations">
  • Provide training to operations teams as T & E products implement new features, enabled all employees to perform their job duties and support customers/consumers">
  • Continues to act as a point of contact for representative coaching, furthering representative development">
  • Identify new areas of opportunity for training and works with onshore training team to develop and deliver training materials">
  • Additional projects and duties as assigned">
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Requirements:

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To be successful in this role, you will need:

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  • ">
  • 3-5 years of training delivery experience/background in a training role">
  • Excellent verbal, written and interpersonal communication skills, with a good command of English">
  • Background in training in a classroom and/or a virtual environment">
  • Comfort level with general technical concepts and training of these concepts">
  • Excellent verbal and written communication skills; communicates, in a timely manner to members of leadership regarding representative progress throughout training">
  • Strong attention to detail">
  • Quick to learn, with a goal of becoming a SME on all processes">
  • Comfortable presenting and training groups on average of 15-25 people">
  • Collaborates well with others in an effort to identify training needs, objectives, and assessment of skills after training has been completed">
  • Holds trainees accountable and assists in nesting phase of training development">
  • Ability to maintain focus, flexibility, and organization">
  • Comfortable working in fast-paced environment">
  • Ability to identify gaps in representative knowledge, skills, etc.">
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Benefits:

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We offer a competitive salary range of $60,000 - $80,000 per year, as well as a comprehensive benefits package including health insurance, retirement savings plan, and paid time off.

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About Us:

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TransUnion is a leading global risk and information solutions provider that helps businesses and consumers make informed decision about credit, marketing, fraud protection, and more.

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Specialist I, Customer Support Training

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Location: [Insert Location]

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Join us and take the first step towards a rewarding career at TransUnion



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