Senior Technical Support Specialist

hace 2 meses


Santa Cruz, Costa Rica Transunion A tiempo completo
Job Summary:

Transunion is a dynamic and innovative organization that fosters collaboration and agility. As a Senior Technical Support Specialist, you will be part of a team that thrives on exploring new technologies and tools to drive excellence in support delivery.

About the Role:
This challenging role requires a strong technical background with experience in providing troubleshooting and deployment support to clients. You will develop product expertise to successfully support client use of relevant Transunion products. Additionally, you will drive innovation by solving customer challenges, streamlining technical processes, and advancing Transunion's capabilities.

Key Responsibilities:
  • Provide technical support to clients across various portfolios.
  • Develop in-depth knowledge of Transunion products to deliver exceptional client experiences.
  • Pursue opportunities for process improvements, driving innovation, and enhancing overall support quality.

Requirements:
  • A minimum of 2+ years of relevant experience in marketing services, fraud, analytics, and/or project management support roles.
  • Excellent verbal, written, and interpersonal communication skills, with a strong command of English.
  • Ability to manipulate and analyze large datasets.
  • Familiarity with XML, JSON, MS SQL, SQL Workbench (MySQL), Microsoft Excel, and text editors.
  • Working knowledge of web services and query/response APIs.
  • Experience with Elasticsearch, OpenSearch, or similar tools (Kibana, Grafana, or equivalent).

Preferred Qualifications:
  • Bachelor's degree and/or relevant certifications.
  • Data technology skills: Hadoop, Google Big Query, Postman, MS SQL, SQL Workbench (MySQL), XML, JSON, data visualization tools for analysis/troubleshooting, including Tableau, Kibana, and Domo.
  • Basic programming knowledge desirable, including PowerShell, JavaScript, and C#.
  • Data analysis and visualization experience.
  • Fundamental knowledge of SSL/TLS, SSH, PGP encryption.
  • Experience with support ticketing systems: Jira, Rally, or similar.

Salary Estimate:$65,000 - $85,000 per year,

About Transunion:
We are an energetic organization that values collaboration and innovation.

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