Senior Business Recovery Specialist

hace 2 meses


Santa Cruz, Costa Rica Transunion A tiempo completo

About the Role:

The Senior Business Recovery Specialist will be responsible for overseeing the collection of high volume customer accounts. This individual will work closely with customers to resolve complex issues and ensure timely payment of outstanding invoices.

Key Responsibilities:

  1. Manage a team of Senior Collectors and perform all managerial duties and provide support, feedback, and guidance concerning daily operations and collection activity.
  2. Coordinates collection efforts of existing field staff.
  3. Strong customer focused attitude and mentality.
  4. Proficiency in Microsoft Excel, experience with PeopleSoft strongly preferred.
  5. Strong verbal and written communications skills; attention to detail and strong documentation skills.
  6. Ability to effectively manage multiple conflicting priorities, meet strict deadlines, take verbal direction, and perform with minimal guidance or supervision.
  7. A strong work ethic, ability to work efficiently and with a sense of urgency.
  8. Ability to prioritize tasks that are assigned.
  9. Ability to accept and work with ongoing change in policies, procedure and technology thus bringing about increased profitability and success.
  10. Utilize more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices.
  11. Analyzes data to identify and solve complex problems.

Requirements:

A minimum of 5+ years of hands-on collections experience dealing with B2B customers.

Fluency in English (written and oral). Spanish is a plus.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.



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