Senior Data Support Specialist

hace 13 horas


Santa Cruz, Costa Rica Transunion A tiempo completo

We're seeking a skilled Senior Data Support Specialist to join our team at TransUnion. This role offers a competitive salary range of $85,000 - $110,000 per year.

Job Summary

In this position, you'll provide technical support and troubleshooting for our vast portfolio of business customers. You'll develop product expertise to successfully support clients' use of our products and drive innovation by solving unique challenges.

About the Role

  • Provide exceptional customer service and technical support to our clients.
  • Develop in-depth knowledge of our products and services to effectively resolve customer issues.
  • Collaborate with internal teams to streamline technical processes and advance our Tier 2 capabilities.
  • Pursue professional growth through training and development opportunities.

Requirements

  • At least 2 years of experience in marketing services, fraud, analytics, and/or project management support roles.
  • Excellent verbal and written communication skills, with proficiency in English and Spanish.
  • A strong ability to analyze and manipulate large datasets, as well as work independently and remotely.
  • Familiarity with XML, JSON, MS SQL, SQL Workbench (MySQL), Microsoft Excel, and text editors.
  • Working knowledge of web services and query/response APIs, including Elastic Search or similar tools.

Desired Qualifications

  • Bachelor's degree and/or relevant certifications in data technologies.
  • Basic programming knowledge in languages like PowerShell, JavaScript, and C#.
  • Experience with data analysis and visualization tools, such as Tableau, Kibana, and Domo.
  • Fundamental knowledge of SSL/TLS, SSH, PGP encryption.

Why Join Us?

As a Senior Data Support Specialist at TransUnion, you'll have the opportunity to work with cutting-edge technology, collaborate with talented professionals, and make a meaningful impact on our customers' success.



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