Cybersecurity Technical Support Specialist

hace 1 mes


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

Secure Our Products

We are looking for a Cybersecurity Customer Support Engineer to join our team at Thermo Fisher Scientific.

As a key member of our product management teams, you will ensure the long-term security of our product line by improving established processes and collaborating with a wide network of team members.

Key Responsibilities

  1. Assist Product and Sales Teams with accurate security documentation to satisfy customer and/or regulatory requirements proactively and on-demand.
  2. Review existing product deployment's support structure for vulnerabilities and recommend opportunities for improvement
  3. Work collaboratively with internal teams to develop and coordinate the release of product vulnerability related documentation and other customer facing content.
  4. Own the development of cybersecurity documentation to align with customer and regulatory expectations, such as security bulletins, vulnerability disclosures, and security reports.
  5. Coordinate with product management teams to streamline the sales activities by providing product focused security implementation.

Requirements

  1. Bachelor's Degree in cybersecurity, computer science, engineering or equivalent experience in a relevant field.
  2. 5+ years of related cybersecurity experience, particularly in product security, customer service, security sales engineering or technical support.
  3. Effective communication skills to be used across a diverse audience (both technical and non-technical).
  4. B2+ level of English. Proficient in English written and spoken.

What You Will Bring

  1. A keen understanding of how security can aid product teams in deploying secure technology that improves our relationship with our customers.
  2. Excellent project and document management skills.
  3. Good interpersonal skills leading to positive relationships and collaborative problem-solving.
  4. Exceptional customer service skills.
  5. An outstanding and individual perspective to a highly collaborative environment.

Working at Thermo Fisher Scientific

When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Discover Impactful Work

At Thermo Fisher Scientific, our cybersecurity team is dedicated to ensuring the security of our products and protecting our customers' sensitive data. We are looking for a Cybersecurity Customer Support Engineer to join our team and contribute to our mission.

What You Will Do

  1. Assist Product and Sales Teams with accurate security documentation to satisfy customer and/or regulatory requirements proactively and on-demand.
  2. Review existing product deployment's support structure for vulnerabilities and recommend opportunities for improvement
  3. Work collaboratively with internal teams to develop and coordinate the release of product vulnerability related documentation and other customer facing content.
  4. Own the development of cybersecurity documentation to align with customer and regulatory expectations, such as security bulletins, vulnerability disclosures, and security reports.
  5. Coordinate with product management teams to streamline the sales activities by providing product focused security implementation.

Keys to Success

  1. Communicate, both verbally and written, with customers and product teams to ensure alignment with Thermo Fisher's cybersecurity standards.
  2. A keen understanding of how security can aid product teams in deploying secure technology that improves our relationship with our customers.
  3. Excellent project and document management skills.
  4. Good interpersonal skills leading to positive relationships and collaborative problem-solving.
  5. Exceptional customer service skills.

Education

  • Bachelor's Degree in cybersecurity, computer science, engineering or equivalent experience in a relevant field.
  • 5+ years of related cybersecurity experience, particularly in product security, customer service, security sales engineering or technical support.

What You Can Bring

  1. A desire to improve how Thermo Fisher communicates the security status of our products both internally and externally.
  2. Effective communication skills to be used across a diverse audience (both technical and non-technical).
  3. An outstanding and individual perspective to a highly collaborative environment.
  4. Excellent project and document management skills.
  5. Good interpersonal skills leading to positive relationships and collaborative problem-solving.

Knowledge, Skills, Abilities

  • B2+ level of English. Proficient in English written and spoken.
  • Ability to write and edit professional documentation about the security components of our products.
  • Good interpersonal skills leading to positive relationships and collaborative problem-solving.
  • Exceptional customer service skills.
  • Excellent project and document management skills.


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