Cybersecurity Technical Support Specialist
hace 1 mes
Secure Our Products
We are looking for a Cybersecurity Customer Support Engineer to join our team at Thermo Fisher Scientific.
As a key member of our product management teams, you will ensure the long-term security of our product line by improving established processes and collaborating with a wide network of team members.
Key Responsibilities
- Assist Product and Sales Teams with accurate security documentation to satisfy customer and/or regulatory requirements proactively and on-demand.
- Review existing product deployment's support structure for vulnerabilities and recommend opportunities for improvement
- Work collaboratively with internal teams to develop and coordinate the release of product vulnerability related documentation and other customer facing content.
- Own the development of cybersecurity documentation to align with customer and regulatory expectations, such as security bulletins, vulnerability disclosures, and security reports.
- Coordinate with product management teams to streamline the sales activities by providing product focused security implementation.
Requirements
- Bachelor's Degree in cybersecurity, computer science, engineering or equivalent experience in a relevant field.
- 5+ years of related cybersecurity experience, particularly in product security, customer service, security sales engineering or technical support.
- Effective communication skills to be used across a diverse audience (both technical and non-technical).
- B2+ level of English. Proficient in English written and spoken.
What You Will Bring
- A keen understanding of how security can aid product teams in deploying secure technology that improves our relationship with our customers.
- Excellent project and document management skills.
- Good interpersonal skills leading to positive relationships and collaborative problem-solving.
- Exceptional customer service skills.
- An outstanding and individual perspective to a highly collaborative environment.
Working at Thermo Fisher Scientific
When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
Discover Impactful Work
At Thermo Fisher Scientific, our cybersecurity team is dedicated to ensuring the security of our products and protecting our customers' sensitive data. We are looking for a Cybersecurity Customer Support Engineer to join our team and contribute to our mission.
What You Will Do
- Assist Product and Sales Teams with accurate security documentation to satisfy customer and/or regulatory requirements proactively and on-demand.
- Review existing product deployment's support structure for vulnerabilities and recommend opportunities for improvement
- Work collaboratively with internal teams to develop and coordinate the release of product vulnerability related documentation and other customer facing content.
- Own the development of cybersecurity documentation to align with customer and regulatory expectations, such as security bulletins, vulnerability disclosures, and security reports.
- Coordinate with product management teams to streamline the sales activities by providing product focused security implementation.
Keys to Success
- Communicate, both verbally and written, with customers and product teams to ensure alignment with Thermo Fisher's cybersecurity standards.
- A keen understanding of how security can aid product teams in deploying secure technology that improves our relationship with our customers.
- Excellent project and document management skills.
- Good interpersonal skills leading to positive relationships and collaborative problem-solving.
- Exceptional customer service skills.
Education
- Bachelor's Degree in cybersecurity, computer science, engineering or equivalent experience in a relevant field.
- 5+ years of related cybersecurity experience, particularly in product security, customer service, security sales engineering or technical support.
What You Can Bring
- A desire to improve how Thermo Fisher communicates the security status of our products both internally and externally.
- Effective communication skills to be used across a diverse audience (both technical and non-technical).
- An outstanding and individual perspective to a highly collaborative environment.
- Excellent project and document management skills.
- Good interpersonal skills leading to positive relationships and collaborative problem-solving.
Knowledge, Skills, Abilities
- B2+ level of English. Proficient in English written and spoken.
- Ability to write and edit professional documentation about the security components of our products.
- Good interpersonal skills leading to positive relationships and collaborative problem-solving.
- Exceptional customer service skills.
- Excellent project and document management skills.
-
Cloud Cybersecurity Specialist
hace 1 mes
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**About the Role**We are seeking a skilled Cloud Cybersecurity Specialist to join our team at Thermo Fisher Scientific. As a Cloud Cybersecurity Specialist, you will be responsible for supporting solutions designed to protect, detect, and alert security threats in our global network environment.**Key Responsibilities**:Identify critical areas for improvement...
-
Cybersecurity Remediation Specialist
hace 2 semanas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoAt Thermo Fisher Scientific, we're committed to making the world a healthier, cleaner, and safer place. With over $40 billion in revenues and the largest investment in R&D in the industry, we provide our team members with the resources and opportunities to drive meaningful contributions.Job SummaryWe're seeking a skilled Cybersecurity Remediation Specialist...
-
Cybersecurity Product Security Specialist
hace 2 horas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoJob OverviewWe are seeking a skilled Cybersecurity Customer Engagement Specialist to join our team at Thermo Fisher Scientific. As a key member of our organization, you will play a critical role in ensuring the long-term security of our product line.
-
Cybersecurity Remediation Specialist
hace 2 meses
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoJob Summary: We're seeking a skilled Cybersecurity Remediation Specialist to join our team at Thermo Fisher Scientific. In this role, you'll be part of a distributed team focused on remediating security findings of our web products and reporting on team progress.Key Responsibilities:Produce relevant metrics, dashboards, and scorecards to highlight how...
-
Senior Technical Support Specialist
hace 4 semanas
Santa Cruz, Costa Rica Transunion A tiempo completoJob Summary:Transunion is a dynamic and innovative organization that fosters collaboration and agility. As a Senior Technical Support Specialist, you will be part of a team that thrives on exploring new technologies and tools to drive excellence in support delivery.About the Role:This challenging role requires a strong technical background with experience in...
-
Cybersecurity Remediation Specialist
hace 2 meses
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoAmbitious professionals will be part of a distributed team focused on remediating security findings of Thermo Fisher web products and reporting on teams progress. This group will work across infrastructure, security and Product Teams to effectively prioritize efforts and reduce risk faced by our customers and partners.Main Responsibilities:Produce relevant...
-
Cybersecurity Professional
hace 1 mes
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoAt Thermo Fisher Scientific, we're committed to creating meaningful contributions to the world. As a Network Security Engineer, you'll play a vital role in protecting our enterprise network environment from security threats.A Day in the Life:Communicate with the SOC on security incidents related to network security events.Oversee management of security...
-
Cybersecurity Remediation Specialist
hace 2 semanas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoCompany Overview: At Thermo Fisher Scientific, we are driven by a passion for exploration and discovery. With over $40 billion in revenues and the largest investment in R&D in the industry, we empower our employees to make significant contributions to the world.Job Summary: We are seeking an experienced Cybersecurity Remediation Specialist to join our...
-
Senior Technical Support Specialist
hace 2 meses
Santa Cruz, Costa Rica Thomson Reuters A tiempo completoAbout the RoleAs a key member of our support team, you will provide second-level technical support to internal stakeholders and 3rd-party engineers for products, and interact with customers to resolve complex issues. You will perform customer site maintenance and repair activities, leveraging innovative technologies to ensure global consistency of support...
-
Technical Support Expert
hace 2 semanas
Santa Cruz, Costa Rica Thomson Reuters A tiempo completoAbout the RoleAs a Technical Support Expert, you will play a crucial role in ensuring seamless support to internal stakeholders and 3rd party engineers.Your primary responsibilities will include interacting with customers to resolve complex issues, performing customer site maintenance and repair activities, and leveraging innovative technologies to ensure...
-
Technical Implementation Specialist
hace 4 semanas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoJob SummaryWe are seeking a skilled Technical Implementation Specialist to join our team at Thermo Fisher Scientific. In this role, you will be responsible for implementing ServiceNow solutions and ensuring seamless integration with our existing IT systems. If you have experience in Information Technology Service Management, IT Business Management, Web...
-
Help Desk Specialist
hace 2 meses
Santa Cruz, Costa Rica Thomson Reuters A tiempo completoHelp Desk SpecialistThomson Reuters is seeking a highly skilled Help Desk Specialist to provide exceptional technical support to our customers and distribution partners. In this role, you will be responsible for delivering best-in-class service and resolving technical issues promptly and efficiently.About the RoleAs a Help Desk Specialist, you will:Provide...
-
Customer Service Representative
hace 2 horas
Santa Cruz, Costa Rica Transunion A tiempo completoAt TransUnion, we are committed to delivering exceptional customer experiences. As a Customer Service Representative - Sales Support Specialist, you will play a vital role in managing various touchpoints of the customer experience lifecycle.**Key Responsibilities:**Manage incoming calls from customers and sales associates, working to resolve questions and...
-
Cloud Security Specialist
hace 2 horas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoThermo Fisher Scientific is a leading provider of innovative technologies and solutions for the life sciences, pharmaceutical, and healthcare industries. We are seeking an experienced Cloud Security Specialist to join our team.Salary: $120,000 - $180,000 per year, depending on experience.Job Description:We are looking for a skilled Cloud Security Specialist...
-
Financial Transaction Support Specialist
hace 1 mes
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoThermo Fisher Scientific, a leading company in the scientific industry, is seeking a highly skilled Financial Transaction Support Specialist to join our team. The estimated salary for this position is $60,000 - $80,000 per year.About the Role:We are looking for a detail-oriented and organized individual who can provide excellent support in financial...
-
Financial Operations Specialist
hace 4 semanas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoWe are seeking a highly skilled Financial Operations Specialist to join our team at Thermo Fisher Scientific. This is an exciting opportunity to utilize your accounting expertise and work in a collaborative environment.About the RoleIn this role, you will be responsible for performing month end close process, intercompany and fixed assets, processing...
-
Financial Operations Specialist
hace 2 semanas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoJob DescriptionWe are seeking a highly skilled Financial Operations Specialist to join our team at Thermo Fisher Scientific.Main Responsibilities:Process general ledger, intercompany, and fixed assets for the month-end close process.Perform mid-complex balance sheet accounts monthly reconciliations.Request necessary approvals from supervisors to make correct...
-
Data Integration Specialist Lead
hace 1 mes
Santa Cruz, Costa Rica Transunion A tiempo completoOverviewWe are seeking a highly skilled Data Integration Specialist Lead to join our team at TransUnion. This is a remote position, which may require occasional in-person attendance at work-related events.Salary RangeThe estimated salary for this role is between $80,000 and $110,000 per year, based on factors such as location, experience, and...
-
Accounts Payable Specialist II
hace 1 mes
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoThe Accounts Payable Specialist II plays a pivotal role in the Procure to Pay department, ensuring timely payments to suppliers in accordance with Service Level Agreements and payment terms.**Key Responsibilities**Update supplier information in relevant systems as required.Analyze invoices against purchase orders to determine payment eligibility.Enter...
-
Financial Operations Specialist
hace 1 mes
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoFinancial Operations SpecialistAt Thermo Fisher Scientific, we are seeking an experienced Financial Operations Specialist to join our Record to Report department. This role will play a crucial part in processing financial activities, ensuring accuracy, and maintaining high-quality results. Key responsibilities include processing accounts payable intercompany...