Financial Markets Specialist: Drive Customer Success and Growth
hace 1 mes
We are seeking a skilled Financial Markets Specialist to join our team at LSEG (London Stock Exchange Group) in Heredia, Costa Rica.
About the RoleThis is a unique opportunity to work with our clients across various workflows, including Sales & Trading, Commodities, Asset Management, Wealth, and Investment Banking. As a Financial Markets Specialist, you will be responsible for supporting the LSEG Product Upgrade initiatives by ensuring a seamless upgrade of clients to our next-generation platforms.
Duties and Responsibilities- Migrate client files and layouts from legacy platforms to our next-generation solutions within agreed timelines.
- Collaborate with Customer Success Managers in tailor-fitting these files to client workflow, accounting for new/replacement features in our next-generation solution.
- Collaborate with the Helpdesk, Product Management, Content, and other internal stakeholders to resolve issues uncovered during the upgrade process.
- Build deep product expertise and advocate for enhancements by collaborating with internal stakeholders.
- Provide insights to Product Management, Customer Strategy & Execution, and Account Team on product experience and trends to align customer needs with business strategy.
To succeed in this role, you will need:
- Bachelor's degree or equivalent experience.
- Financial markets knowledge (includes Equities, FX, Fixed Income, Funds, Macroeconomics).
- Strong knowledge of Microsoft Excel.
- Deep attention to detail.
- Ability to complete tasks in a timely manner with high quality and accuracy.
- Problem solving mindset - uncover issues and think out of the box to offer creative solutions.
- Ability to adapt in a fast-paced environment and rapidly changing market.
- Proactive and positive demeanor as well as Growth mindset, has a steadfast approach to increase customer satisfaction.
- Proven track record and passion for driving outcomes.
LSEG offers a range of tailored benefits and support, including:
- Healthcare.
- Retirement planning.
- Paid volunteering days.
- Wellbeing initiatives.
Our office is located in Heredia, Costa Rica. We are proud to be an equal opportunities employer and strive to create a diverse and inclusive workplace culture.
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