Financial Markets Specialist: Drive Customer Success and Growth

hace 1 semana


Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo
Job Overview

We are seeking a skilled Financial Markets Specialist to join our team at LSEG (London Stock Exchange Group) in Heredia, Costa Rica.

About the Role

This is a unique opportunity to work with our clients across various workflows, including Sales & Trading, Commodities, Asset Management, Wealth, and Investment Banking. As a Financial Markets Specialist, you will be responsible for supporting the LSEG Product Upgrade initiatives by ensuring a seamless upgrade of clients to our next-generation platforms.

Duties and Responsibilities
  • Migrate client files and layouts from legacy platforms to our next-generation solutions within agreed timelines.
  • Collaborate with Customer Success Managers in tailor-fitting these files to client workflow, accounting for new/replacement features in our next-generation solution.
  • Collaborate with the Helpdesk, Product Management, Content, and other internal stakeholders to resolve issues uncovered during the upgrade process.
  • Build deep product expertise and advocate for enhancements by collaborating with internal stakeholders.
  • Provide insights to Product Management, Customer Strategy & Execution, and Account Team on product experience and trends to align customer needs with business strategy.
Requirements

To succeed in this role, you will need:

  • Bachelor's degree or equivalent experience.
  • Financial markets knowledge (includes Equities, FX, Fixed Income, Funds, Macroeconomics).
  • Strong knowledge of Microsoft Excel.
  • Deep attention to detail.
  • Ability to complete tasks in a timely manner with high quality and accuracy.
  • Problem solving mindset - uncover issues and think out of the box to offer creative solutions.
  • Ability to adapt in a fast-paced environment and rapidly changing market.
  • Proactive and positive demeanor as well as Growth mindset, has a steadfast approach to increase customer satisfaction.
  • Proven track record and passion for driving outcomes.
Benefits

LSEG offers a range of tailored benefits and support, including:

  • Healthcare.
  • Retirement planning.
  • Paid volunteering days.
  • Wellbeing initiatives.
Location and Culture

Our office is located in Heredia, Costa Rica. We are proud to be an equal opportunities employer and strive to create a diverse and inclusive workplace culture.



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