Financial Markets Specialist: Drive Customer Success and Growth

hace 1 mes


Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo
Job Overview

We are seeking a skilled Financial Markets Specialist to join our team at LSEG (London Stock Exchange Group) in Heredia, Costa Rica.

About the Role

This is a unique opportunity to work with our clients across various workflows, including Sales & Trading, Commodities, Asset Management, Wealth, and Investment Banking. As a Financial Markets Specialist, you will be responsible for supporting the LSEG Product Upgrade initiatives by ensuring a seamless upgrade of clients to our next-generation platforms.

Duties and Responsibilities
  • Migrate client files and layouts from legacy platforms to our next-generation solutions within agreed timelines.
  • Collaborate with Customer Success Managers in tailor-fitting these files to client workflow, accounting for new/replacement features in our next-generation solution.
  • Collaborate with the Helpdesk, Product Management, Content, and other internal stakeholders to resolve issues uncovered during the upgrade process.
  • Build deep product expertise and advocate for enhancements by collaborating with internal stakeholders.
  • Provide insights to Product Management, Customer Strategy & Execution, and Account Team on product experience and trends to align customer needs with business strategy.
Requirements

To succeed in this role, you will need:

  • Bachelor's degree or equivalent experience.
  • Financial markets knowledge (includes Equities, FX, Fixed Income, Funds, Macroeconomics).
  • Strong knowledge of Microsoft Excel.
  • Deep attention to detail.
  • Ability to complete tasks in a timely manner with high quality and accuracy.
  • Problem solving mindset - uncover issues and think out of the box to offer creative solutions.
  • Ability to adapt in a fast-paced environment and rapidly changing market.
  • Proactive and positive demeanor as well as Growth mindset, has a steadfast approach to increase customer satisfaction.
  • Proven track record and passion for driving outcomes.
Benefits

LSEG offers a range of tailored benefits and support, including:

  • Healthcare.
  • Retirement planning.
  • Paid volunteering days.
  • Wellbeing initiatives.
Location and Culture

Our office is located in Heredia, Costa Rica. We are proud to be an equal opportunities employer and strive to create a diverse and inclusive workplace culture.



  • Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    Job Title: Business Growth SpecialistDescription:The Business Growth Specialist role is a crucial part of the Sales & Marketing process at LSEG. As a Business Growth Specialist, you will be responsible for identifying and generating sales opportunities within a set of defined target accounts that fit Refinitiv's Ideal Customer Profile.Key...


  • Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    Role OverviewWe are seeking a highly motivated and experienced Strategic Client Success Manager to lead our Financial Solutions team. This is an exciting opportunity to take on a key strategic company objective and drive business growth.Responsibilities:Collaborate with internal stakeholders to resolve gaps and raise enhancements to improve product...


  • Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    Company OverviewLSEG is a leading global financial markets infrastructure and data provider, built on a culture of purpose, values, and inclusivity.We have a dynamic organization of 25,000 people, with opportunities for growth, sustainability, and community involvement. Our tailored benefits and support include healthcare, retirement planning, and well-being...


  • Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    Lead Customer Success Upgrade SpecialistsAre you a seasoned leader passionate about empowering customers to maximize the value of our products? Do you excel in guiding teams to achieve exceptional customer success?We are seeking an experienced Team Lead to oversee our Customer Success Upgrade Specialists, playing a vital role in ensuring seamless upgrades of...

  • Capital Markets Team Lead

    hace 3 semanas


    Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    **Company Overview:** London Stock Exchange Group (LSEG) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.We are proud to be an equal opportunities employer and value individuality in our diverse workforce.**Job...


  • Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    Job OverviewLSEG, a leading global financial markets infrastructure and data provider, seeks a highly skilled Data Operations Specialist to join our team.We estimate the salary for this role to be around £55,000 - £70,000 per annum, depending on location and experience.Key Responsibilities:Onboarding of New Contributed Data: Assist in expanding the...


  • Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    Job Title: Customer Success Upgrade SpecialistCompany: LSEG (London Stock Exchange Group)About the Role:We are seeking a highly skilled and experienced professional to join our team as a Customer Success Upgrade Specialist. As a key member of our Customer Success team, you will play a critical role in supporting the successful migration of our clients to our...


  • Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    Company OverviewLSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.


  • Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    Job OverviewWe are seeking a skilled Data Collaboration Specialist to join our team at LSEG (London Stock Exchange Group). This role will focus on supporting the growth and maintenance of our contributed data offerings.Key Responsibilities:Collaborate with internal teams to onboard new contributed data sources, ensuring seamless integration into our...


  • Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    About the RoleAs a Business Development Representative at LSEG, you will play a vital role in identifying and generating sales opportunities within defined target accounts for the U.S. and Canada markets that fit our Ideal Customer Profile.Supporting this role, new prospects will be identified by customer analytics, predictive marketing models, and proactive...


  • Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    At LSEG, we are seeking a skilled Quality Assurance Specialist to join our team.The estimated annual salary for this role is approximately £50,000 - £70,000, depending on location and experience.About the RoleThis specialist will be responsible for ensuring timely delivery of high-quality reports while adhering to Standard Operating Procedures and company...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    About the RoleAs a Strategic Financial Insights Specialist at Thermo Fisher Scientific, you will play a vital role in driving business growth and informing strategic decision-making through meticulous financial analysis and proposal development.


  • Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    Company OverviewLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.We value individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    Company Overview:Thermo Fisher Scientific is a leading global biotechnology company dedicated to improving human health. We offer a collaborative work environment, opportunities for growth and development, and a commitment to diversity and inclusion.About the Role:We are seeking an experienced Learning and Development Specialist to join our team in Costa...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    About Thermo Fisher ScientificWe are a global leader in serving science, empowering researchers and clinicians to accelerate their research and improve patient outcomes. Our organization is driven by a passion for innovation and a commitment to making a difference in the world.Job SummaryThis is a challenging and rewarding opportunity for an experienced...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    Company Overview">At Thermo Fisher Scientific, we are committed to advancing human health through a continuum of innovative technologies that enable our customers to make the world healthier, cleaner and safer. We are looking for a skilled Financial Operations Specialist to join our team.">Job Summary">We are seeking a highly motivated and detail-oriented...


  • Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    About the RoleWe are seeking an experienced Market Strategist and Financial Analyst to join our team at LSEG. This is a fantastic opportunity for someone with a passion for financial markets and analysis.


  • Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    We are seeking a highly skilled Research Analyst Specialist to join our team at LSEG. As a key member of our Latam Specialist Threat Finance team, you will be responsible for monitoring international sanctioning bodies worldwide and including sanctions notices in our database. Your expertise in research and analysis will enable you to conduct in-depth...

  • Financial Team Manager

    hace 3 semanas


    Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    Company OverviewLSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.We are committed to our values of Integrity, Partnership, Excellence, and Change, which set the standard for everything...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, we are driven by our mission to enable our customers to make the world healthier, cleaner, and safer.We are seeking a skilled Financial Services Operations Specialist to join our team in ensuring the flawless execution of accounts payable processes. This critical role plays a vital part in the company's success by supporting the...