Business Driven Client Specialist
hace 1 mes
Job Title: Customer Success Upgrade Specialist
Company: LSEG (London Stock Exchange Group)
About the Role:
We are seeking a highly skilled and experienced professional to join our team as a Customer Success Upgrade Specialist. As a key member of our Customer Success team, you will play a critical role in supporting the successful migration of our clients to our next-generation platforms.
Key Responsibilities:
- Migrate client files and layouts from legacy platforms to our next-generation solutions within agreed timelines.
- Collaborate with Customer Success Managers to tailor-fit these files to client workflow, accounting for new/replacement features in our next-generation solution.
- Collaborate with the Helpdesk, Product Management, Content, and other internal stakeholders to resolve issues uncovered during the upgrade process.
- Build deep product expertise and advocate for enhancements by collaborating with internal stakeholders.
- Provide insights to Product Management, Customer Strategy & Execution, and Account Team on product experience and trends to align customer needs with business strategy.
Requirements:
- Bachelor's degree or equivalent experience required.
- Financial markets knowledge (includes Equities, FX, Fixed Income, Funds, Macroeconomics) is a plus.
- Strong knowledge on LSEG Desktop product functionalities is a plus.
- Strong knowledge of Microsoft Excel.
- Deep attention to detail.
- Ability to complete tasks in a timely manner with high quality and accuracy.
- Problem solving mindset - uncover issues and think out of the box to offer creative solutions. Relentless in pushing for issue resolution.
- Ability to adapt in a fast-paced environment and rapidly changing market.
- Proactive and positive demeanor as well as Growth mindset, has a steadfast approach to increase customer satisfaction.
- Proven track record and passion for driving outcomes.
LSEG Values:
We are committed to our values of Integrity, Partnership, Excellence, and Change, which underpin our purpose and guide our decision-making and everyday actions.
What We Offer:
At LSEG, we offer a range of benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. We are proud to be an equal opportunities employer and do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
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