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Technical Support Lead
hace 2 meses
About the Role
The Technical Support Manager - Azure Subscription Management role is a key position within Microsoft's Customer Experience & Success (CE&S) organization. As a leader in this team, you will be responsible for managing a group of Support Engineers with deep product knowledge to resolve customer technical issues.
Responsibilities
- Lead a team of product experts to solve complex customer technical issues.
- Manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers.
- Ensure your team has the technical skills required to provide a great customer experience.
- Communicate aggregated customer feedback to drive product and process improvements.
Requirements
- 7+ years of operational excellence, delivery management, account management, sales, or vendor management experience.
- 3+ years of experience in managing people.
- Fluent in reading, writing, and speaking English.
Preferred Qualifications
- Strong customer service, communication, and interpersonal skills.
- Ability to set and communicate team and individual goals and communicate strategy, tactics, and behaviors required to achieve those goals.
About Microsoft
Microsoft's mission is to empower every person and every organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
