Technical Support Manager
hace 2 meses
We are seeking an experienced Technical Support Manager to lead our End User Computing team in Costa Rica SSC. The ideal candidate will have a strong background in technical support and management, with a focus on delivering high-quality service to our employees.
Key Responsibilities:
Manage a team of local Desk-Support Technicians to ensure timely and effective support for End User Computing issues.
Collaborate with global Equifax teams to drive service excellence and customer intimacy.
Develop and implement process improvements to enhance incident, problem, and change management.
Serve as a single point of contact for customer escalations related to End User Computing.
Requirements:
5+ years of experience in a fast-paced technical environment with a similar role.
3+ years of experience with Microsoft and end-user technologies.
2+ years of experience with Help Desk Ticket systems such as Service Now, Jira, and Confluence.
3+ years of experience leading technical teams.
English proficiency B2+ or above in written and verbal communication.
What We Offer:
Comprehensive compensation and healthcare packages.
On-site doctor and paramedics service 24/7.
Lifelong learning opportunities through our online learning platform.
Collaborative workspaces and a dynamic work environment.
Equifax is an Equal Opportunity Employer, committed to diversity and inclusion.
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