Technical Support Manager

hace 2 meses


San José, San José, Costa Rica Equifax A tiempo completo

We are seeking an experienced Technical Support Manager to lead our End User Computing team in Costa Rica SSC. The ideal candidate will have a strong background in technical support and management, with a focus on delivering high-quality service to our employees.

Key Responsibilities:

Manage a team of local Desk-Support Technicians to ensure timely and effective support for End User Computing issues.

Collaborate with global Equifax teams to drive service excellence and customer intimacy.

Develop and implement process improvements to enhance incident, problem, and change management.

Serve as a single point of contact for customer escalations related to End User Computing.

Requirements:

5+ years of experience in a fast-paced technical environment with a similar role.

3+ years of experience with Microsoft and end-user technologies.

2+ years of experience with Help Desk Ticket systems such as Service Now, Jira, and Confluence.

3+ years of experience leading technical teams.

English proficiency B2+ or above in written and verbal communication.

What We Offer:

Comprehensive compensation and healthcare packages.

On-site doctor and paramedics service 24/7.

Lifelong learning opportunities through our online learning platform.

Collaborative workspaces and a dynamic work environment.

Equifax is an Equal Opportunity Employer, committed to diversity and inclusion.



  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    As a Technical Account Manager at AWS Enterprise Support, you will have the opportunity to be the principal technical advisor and "voice of the customer" for our Enterprise clients.We are seeking a highly skilled and experienced individual to join our team as a Technical Account Manager. As a Technical Account Manager, you will provide technical guidance and...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're seeking a customer-focused Tech Support Engineer to join our Azure Platform Technical Support (APTS) team. As a key member of our team, you'll provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.**Key Responsibilities:**We're looking for a skilled professional...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Splunk is committed to building a safer and more resilient digital world. As a leader in the field, our unified security and observability platform is used by the world's leading enterprises to secure and maintain their digital systems. At Splunk, we know that our people are what make us stand out as an amazing career destination, which is why we've won...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Seeking a customer-focused Technical Support Specialist to work on behalf of our client, resolving complex customer cases. Collaborate with colleagues to continuously improve and deliver exceptional customer service, providing quick and accurate support for escalated cases.**About Our Team**:Tek Experts is a tech services and support company delivering...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Our Customer Service & Support team is responsible for delivering a seamless support experience to customers worldwide. As a Technical Support Engineer, you will play a key role in troubleshooting and resolving customer technical issues, working collaboratively with cross-functional teams to leverage troubleshooting tools and best...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryAmazon Support Services Costa Rica Srl seeks a highly skilled and proactive Technical Support Specialist to join our BSX Support Engineering team. As a key member of our team, you will provide expert support engineering and troubleshooting services, addressing issues related to book shopping experience.Key ResponsibilitiesCollaborate closely with...


  • San José, San José, Costa Rica Northwind Technical Services A tiempo completo

    Company Overview: Northwind Technical Services is a leading provider of innovative solutions in automation and technical services.Estimated Salary Range: $80,000 - $120,000 per annumJob Description: As a Technical Systems Specialist at Northwind Technical Services, you will play a vital role in ensuring the safety, financial, and technical success of our...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft's Customer Experience & Success (CE&S) organization is built around delivering a seamless support experience. As a Support Engineering Manager in the Security, Compliance, Identity and Management (SCIM) organization, you will be part of a team that resolves complex customer technical issues.Our customers are facing new challenges in data protection...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the OpportunityAt Amazon Support Services Costa Rica Srl, we're looking for a skilled Cloud Computing Technical Program Manager to join our team. This is an exciting opportunity to operate and engineer systems on a massive scale in a fast-paced environment that has the entrepreneurial feel of a start-up.Key ResponsibilitiesLead multiple, complex...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Job DescriptionWe are seeking a skilled and customer-oriented Senior Cloud Technical Support Specialist to join our team at Tek Experts.This role is perfect for someone who loves technology, understands its complexities, and is adept at using it to resolve issues. You will work with customers to resolve software issues, collaborate with colleagues to...


  • San José, San José, Costa Rica AireSpring A tiempo completo

    Job SummaryWe are seeking a highly skilled Global Technical Operations Manager to join our team at AireSpring.About the RoleThis is an exciting opportunity for an experienced technical professional to lead our global technical operations team and drive business growth through process improvements, technology enhancements, and exceptional customer...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're seeking a skilled technical support specialist to join our Azure Platform Technical Support (APTS) team. As a key member of our team, you'll provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.**Key Responsibilities:**Provide technical guidance across teams by...


  • San José, San José, Costa Rica Sonicwall A tiempo completo

    Job OverviewSonicWall is a leading provider of network security solutions, and we are seeking an experienced Cybersecurity Operations Manager to lead our technical support team. As a key member of our organization, you will be responsible for managing a team of engineers who provide cutting-edge network security support to our customers worldwide.


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    OverviewWe're seeking a customer-oriented technical support engineer to work on behalf of our client to resolve complex customer cases. As part of the Azure Platform Technical Support team, you will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to join our Azure Platform Technical Support (APTS) team. Key Responsibilities:The successful candidate will provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. This includes resolving complex technical problems for...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Microsoft. In this role, you will be responsible for delivering exceptional customer support by troubleshooting and resolving technical issues.Key ResponsibilitiesProvide timely and effective support to customers via various communication channelsCollaborate with internal...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is seeking a Technical Support Specialist to own, troubleshoot and solve customer technical issues. This role offers an opportunity to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.About the RoleThis position is part of Microsoft's Customer Experience &...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're seeking a customer-oriented Technical Support Engineer (DevOps) to work with our clients to resolve complex customer cases. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and provide quick and accurate support. The successful candidate will be a problem solver, engager, and creative thinker...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we are seeking a highly skilled Technical Support Specialist to join our Customer Service & Support team. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex customer technical issues related to cloud security and networking.Key Responsibilities:Investigate and resolve complex customer technical...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Company OverviewAs a leading technology company, Microsoft is committed to empowering individuals and organizations to achieve more. With a global presence of over 17,000 employees, our Customer Experience & Success (CE&S) organization plays a crucial role in delivering exceptional customer experiences.We are seeking a talented Technical Support Engineer to...