Global Technical Operations Manager

hace 1 mes


San José, San José, Costa Rica AireSpring A tiempo completo
Job Summary

We are seeking a highly skilled Global Technical Operations Manager to join our team at AireSpring.

About the Role

This is an exciting opportunity for an experienced technical professional to lead our global technical operations team and drive business growth through process improvements, technology enhancements, and exceptional customer service.

Main Responsibilities:
  • Technical Leadership: Provide strategic direction and guidance to the technical operations team, ensuring they have the necessary tools, resources, and support to deliver high-quality services to customers.
  • Process Optimization: Analyze and improve existing processes to increase efficiency, reduce costs, and enhance customer satisfaction.
  • Tech Support Strategy: Develop and implement effective technical support strategies to ensure timely resolution of issues, minimize downtime, and maximize customer satisfaction.
  • Team Management: Lead and manage a team of technical professionals, providing coaching, mentoring, and performance management to ensure they meet their goals and objectives.
  • Vendor Management: Collaborate with vendors to ensure smooth delivery of services, resolve any issues promptly, and negotiate favorable terms.
Requirements:
  • Experience: 5+ years of experience in technical operations management or a related field.
  • Skills: Strong leadership skills, excellent communication and problem-solving abilities, experience with technical support platforms, and knowledge of networking, security, and HPBX technologies.
  • Education: Bachelor's degree in Computer Science, Engineering, or a related field.
Salary:

$120,000 - $180,000 per year, depending on experience.

Benefits:
  • Medical benefits with optional supplemental services through AFLAC.
  • Paid time-off plan.
  • Paid holidays.
  • 401K with employer match.
  • AT&T discount on personal mobile plan.


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