Global Benefits Operations Specialist
hace 1 mes
About the Role:
Amazon Support Services Costa Rica SRL is seeking a skilled Global Benefits Operations Specialist to join our growing Benefits Operations Services organization. In this role, you will provide professional services to administer global benefit programs for Amazonians.
Key Responsibilities:
- Monitor technical issues related to US 1P system and respond within agreed SLAs through various channels.
- Collaborate with benefit program managers, product managers, and SDEs to address technical issues and ensure optimal user experience.
- Provide required support to partner teams, including diving deep into mitigation strategies and triaging issues to the correct product manager or tech resolution groups.
- Act as a single point of contact for executive escalations.
- Support and/or train MYHR support teams on workarounds, operating procedures, and best practices.
- Efficiently document and track reported technical issues, including mitigation strategies and proactive data quality checks.
- Assist in creating and maintaining product support resources, such as knowledge-base articles, SOPs, and FAQs.
- Contribute to the continuous improvement of product support processes and systems.
Qualifications:
- 3+ years of human resources experience.
- Experience with HR processes and systems.
- Proven work experience in a product support role, preferably HR/HCM product.
- Strong understanding of process and data management, upstream and downstream impacts, preferably HR.
- Excellent problem-solving, stakeholder management, and communication skills.
- Able to work independently and collaboratively in a team environment.
- Familiarity with customer support software and ticketing systems.
- Adept at multitasking and prioritizing under pressure.
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