Global Benefits Operations Specialist

hace 7 días


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

About the Role:

Amazon Support Services Costa Rica SRL is seeking a skilled Global Benefits Operations Specialist to join our growing Benefits Operations Services organization. In this role, you will provide professional services to administer global benefit programs for Amazonians.

Key Responsibilities:

  • Monitor technical issues related to US 1P system and respond within agreed SLAs through various channels.
  • Collaborate with benefit program managers, product managers, and SDEs to address technical issues and ensure optimal user experience.
  • Provide required support to partner teams, including diving deep into mitigation strategies and triaging issues to the correct product manager or tech resolution groups.
  • Act as a single point of contact for executive escalations.
  • Support and/or train MYHR support teams on workarounds, operating procedures, and best practices.
  • Efficiently document and track reported technical issues, including mitigation strategies and proactive data quality checks.
  • Assist in creating and maintaining product support resources, such as knowledge-base articles, SOPs, and FAQs.
  • Contribute to the continuous improvement of product support processes and systems.

Qualifications:

  • 3+ years of human resources experience.
  • Experience with HR processes and systems.
  • Proven work experience in a product support role, preferably HR/HCM product.
  • Strong understanding of process and data management, upstream and downstream impacts, preferably HR.
  • Excellent problem-solving, stakeholder management, and communication skills.
  • Able to work independently and collaboratively in a team environment.
  • Familiarity with customer support software and ticketing systems.
  • Adept at multitasking and prioritizing under pressure.


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