Benefits Operations Coordinator

hace 2 meses


San José, San José, Costa Rica Zscaler A tiempo completo

Global Benefits Operations at Zscaler

The Benefits Operations Specialist will play a crucial role in delivering an exceptional employee experience through the development and implementation of a comprehensive benefits program.

**Key Responsibilities:**

  • Track and maintain key metrics and dashboards related to benefit program utilization
  • Collaborate with internal and external stakeholders for timely roll-out of annual benefits enrollment
  • Ensure SLA adherence for processing and checking vendor invoices
  • Administer onboarding of new employees and throughout the employee lifecycle regarding benefit enrollment
  • Respond to and resolve employee requests/questions
  • Provide payroll with relevant reports each month
  • Administer updates to benefits after salary changes
  • Raise insurance claims for short and long-term sick leave
  • Assist with administration of non-insured benefits programs
  • Drive quarterly headcount audits with benefit providers
  • Assist in driving process improvement projects to enhance employee experience

**Requirements:**

  • Bachelor's degree in business, human resources, or related field preferred
  • 4+ years of HR benefits program operations experience
  • Familiarity with payroll and benefits software systems
  • Excellent written and verbal communication skills
  • Strong knowledge and experience with MS Office

**About Zscaler:**

Zscaler serves thousands of enterprise customers worldwide, including 450 of the Forbes Global 2000 organizations.



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