Room Operations Coordinator

hace 2 días


San José, San José, Costa Rica Marriott Worldwide A tiempo completo
Job Overview

We are seeking a highly skilled Room Operations Coordinator to join our team at Zadun, a Ritz-Carlton Reserve. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and take pride in delivering exceptional guest experiences.

Key Responsibilities
  1. Assign Rooms: Assign rooms to guests based on their preferences and requests whenever possible.
  2. Pre-register Guests: Pre-register designated guests and prepare key packets to ensure a smooth check-in process.
  3. Coordinate Check-ins: Organize and coordinate check-in procedures for arriving groups, ensuring timely and efficient processing.
  4. Manage Room Changes: Review, track, and accommodate requests for room changes when possible, communicating status to relevant staff members.
  5. Confirm Reservations: Confirm reservations and cancellations to maintain accurate records.
  6. Daily Reports: Review out-of-order rooms daily and run reports to identify any discrepancies or issues.
Required Skills and Qualifications
  • Attention to Detail: Maintain high levels of accuracy and attention to detail in all aspects of the job.
  • Effective Communication: Communicate clearly and professionally with guests, colleagues, and other departments.
  • Problem-solving: Anticipate and address guest service needs, resolve issues promptly, and provide solutions that meet their expectations.
  • Teamwork: Collaborate with other departments to achieve common goals and objectives.
  • Adaptability: Be flexible and adapt to changing circumstances, such as unexpected guest arrivals or last-minute room assignments.
Benefits

As a Room Operations Coordinator at Marriott International, you will enjoy a range of benefits, including:

  • Competitive Salary: A competitive salary that reflects your skills and experience.
  • Opportunities for Advancement: Opportunities to grow and develop your career within the company.
  • Professional Development: Access to training programs and workshops to enhance your skills and knowledge.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.
About Us

Marriott International is a global hospitality leader, operating over 100 award-winning properties worldwide. We are committed to delivering exceptional guest experiences and providing opportunities for growth and development for our employees.


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