Technical Support Engineering Lead

hace 1 semana


San José, San José, Costa Rica Microsoft A tiempo completo

**Seamless Customer Experience Delivered**

We're seeking a talented Technical Support Engineer to join our team at Microsoft. As a key member of our support team, you will play a critical role in delivering exceptional customer experiences and building a future where customers choose Microsoft for a differentiated and connected experience.

In this dynamic role, you will own and solve complex customer technical issues, accelerating your career growth by honing your problem-solving and research skills. Our team is passionate about innovation, collaboration, and continuous learning.

This opportunity offers flexibility, with the option to work up to 50% from home. You'll have the chance to work on various projects, develop new skills, and make a meaningful impact on our customers' lives.

**Key Responsibilities:**

Investigate and Resolve Complex Issues: Review, investigate, and solve complex customer technical issues, collaborating within and across teams.

Community Engagement: Participate in communities with peer delivery roles and develop technical and professional proficiency.

Product Improvement: Identify potential product defects and provide feedback to senior engineers, contributing to Microsoft product improvements.

**Requirements:**

• A minimum of 2 years of technical support, consulting, or IT experience, or a Bachelor's Degree in Computer Science, IT, or a related field.

• Business level fluency in English and Spanish.

• Microsoft Technology Certifications are a plus, along with security or fraud experience.

**What We Offer:**

A competitive salary of $85,000 - $110,000 per year, depending on location and experience, plus benefits and opportunities for growth and development.



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