Technical Support Expert
hace 3 semanas
ClearSource is a company that values exceptional customer experiences. Our team is passionate about creating an outstanding work environment and providing top-notch support to our clients.
Compensation and BenefitsWe offer a competitive salary of $45,000 per year, including benefits such as medical and dental insurance, group life insurance, and paid time off (PTO). Our employees also enjoy outstanding career growth opportunities and a friendly, team-driven work environment.
Job DescriptionThe Customer Support Technician will be primarily responsible for resolving customer issues in a timely and efficient manner, ensuring that customers feel valued and not treated as mere numbers. As a Technical Support Representative, you will need to maintain 100% schedule adherence, high Customer Satisfaction (CSAT), and Service Levels. You will be required to continually review your Key Performance Indicators (KPIs) with your Team Lead.
Key Responsibilities- Resolve customer issues in a timely and efficient manner
- Maintain 100% schedule adherence
- Ensure high Customer Satisfaction (CSAT)
- Meet Service Level targets
To be successful in this role, you should have:
- A high school diploma or equivalent
- At least one year of experience in a call center setting
- Technical troubleshooting experience
- An English proficiency level of B2+ or above
You must be able to take on-site training for three weeks and have an internet connection with the following specifications: download speed of 20 Mbps, upload speed of 15 Mbps, and latency of 20 ms or less.
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryAmazon Support Services Costa Rica Srl seeks a highly skilled and proactive Technical Support Specialist to join our BSX Support Engineering team. As a key member of our team, you will provide expert support engineering and troubleshooting services, addressing issues related to book shopping experience.Key ResponsibilitiesCollaborate closely with...
-
Technical Support Engineer Expert
hace 4 días
San José, San José, Costa Rica Microsoft A tiempo completoAs a Technical Support Engineer at Microsoft, you will be an integral part of the Customer Service & Support (CSS) organization, responsible for delivering a seamless support experience to our customers.The CSS team is dedicated to building trust and confidence with every person and organization through expert technical assistance. As a member of this team,...
-
Technical Systems Specialist
hace 1 mes
San José, San José, Costa Rica Northwind Technical Services A tiempo completoCompany Overview: Northwind Technical Services is a leading provider of innovative solutions in automation and technical services.Estimated Salary Range: $80,000 - $120,000 per annumJob Description: As a Technical Systems Specialist at Northwind Technical Services, you will play a vital role in ensuring the safety, financial, and technical success of our...
-
Technical Support and Resolution Expert
hace 1 mes
San José, San José, Costa Rica Clearsource A tiempo completoClearSource: A Company Driven by Exceptional Customer ExperiencesThe role of Technical Support and Resolution Expert is crucial in our company's mission to deliver outstanding customer experiences. As a key member of our team, you will play a vital part in ensuring that our customers receive the highest level of support.Competitive Salary and Benefits...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Wipro Limited A tiempo completoWipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and...
-
Technical Solutions Expert
hace 1 mes
San José, San José, Costa Rica Tek Experts A tiempo completoAbout the RoleWe're seeking a highly skilled Technical Solutions Expert to join our team at Tek Experts. This is an exciting opportunity for a customer-oriented professional to work on complex technical cases, collaborate with colleagues, and deliver exceptional customer service.As a member of our Azure Platform Technical Support (APTS) team, you'll provide...
-
Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Wipro Limited A tiempo completoJob OverviewWe are seeking a skilled Technical Support Specialist to join our team at Wipro Limited. This role requires a strong background in IT service desk experience, with excellent communication skills in English and Portuguese (B2+ level). The successful candidate will be responsible for providing top-notch technical support to our global clients.About...
-
Technical Support Expert
hace 2 meses
San José, San José, Costa Rica Jumio A tiempo completoRole OverviewJumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes. As a Technical Support Specialist, you will play a key role in helping to make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions trusted by leading...
-
Technical Solutions Expert
hace 1 mes
San José, San José, Costa Rica Td Synnex A tiempo completoWe are looking for a skilled Technical Solutions Expert to join our team at TD SYNNEX.About the RoleThis is an exciting opportunity to work with customers and sales on specified product lines, providing technical solutions and configuration design expertise.Key Responsibilities:Collaborate closely with vendors and departments to execute marketing activities...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Tek Experts A tiempo completoWe're seeking a skilled Technical Support Specialist to provide expert guidance across teams and resolve complex technical problems for medium and large companies. This role is ideal for someone who loves technology, has higher education classwork in IT or technical work, and is proficient in both written and oral English.Key Responsibilities:Provide...
-
Technical Solutions Consultant
hace 4 semanas
San José, San José, Costa Rica TD SYNNEX A tiempo completoAbout the RoleAs a Technical Solutions Consultant for TD SYNNEX, you will play a crucial role in driving customer success and growth by providing expert technical guidance and support for our Unity solutions.
-
Customer Support Specialist
hace 1 mes
San José, San José, Costa Rica Wns Global Services A tiempo completoAbout Wns Global ServicesWe are a global Business Process Management leader offering business value to 400+ clients worldwide by combining operational excellence with deep domain expertise in key industry verticals.Our ServicesBanking and Financial ServicesConsulting and Professional ServicesHealthcareInsuranceManufacturingRetail and Consumer Packaged...
-
IT Technical Expert
hace 1 mes
San José, San José, Costa Rica Smartsheet A tiempo completoJob Summary:We are seeking a highly skilled Senior Support Engineer to join our team as a Technical Lead. This role requires a strong technical background, excellent communication skills, and the ability to lead and mentor others.Key Responsibilities:Serve as a technical escalation point for your teamProvide technical consulting, case reviews, and quality...
-
Fintech Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Tek Experts A tiempo completoAbout UsTek Experts is a tech services and support company that specializes in delivering unique solutions for clients. We're problem solvers, engagers, and creative thinkers who strive to help our customers succeed.Role OverviewThis role will be responsible for providing exceptional customer support experience with Microsoft Azure services. The ideal...
-
Technical Audit Expert
hace 1 semana
San José, San José, Costa Rica Adaptive Teams A tiempo completoWe are seeking a seasoned Technical Audit Expert to join our team. This is a fully remote, hourly-based role with a competitive salary of $100-$120 per hour.Job Description:The Technical Audit Expert will conduct in-depth technical audits of applications and content websites. This includes evaluating code quality, security protocols, scalability, and...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Zuora A tiempo completoAbout the RoleZuora is seeking a highly skilled Technical Support Specialist to join our Global Customer Support team.As a Technical Support Specialist, you will be responsible for providing exceptional customer support to Zuora customers, ensuring they have a positive experience with our products and services.You will work closely with our engineering and...
-
Smartsheet Support Expert
hace 3 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoElevate your career as a Technical Support Specialist at Smartsheet. Our team delivers exceptional customer experiences, and we're seeking an expert to join us.At Smartsheet, we empower teams to deliver their best work. As a Technical Support Specialist, you'll play a vital role in ensuring our customers receive outstanding support.You will:Provide top-notch...
-
Linux Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica TDCR Tech Data Costa Rica A tiempo completoAbout This RoleWe are seeking a highly skilled Linux Technical Support Specialist to join our team at TDCR Tech Data Costa Rica. In this role, you will provide technical support and troubleshooting services for complex issues related to OEM equipment repair, system configuration, and network infrastructure.ResponsibilitiesProvide expert-level technical...
-
Technical Solutions Expert
hace 1 mes
San José, San José, Costa Rica Hewlett Packard A tiempo completoHewlett Packard is seeking a highly skilled Technical Solutions Expert to join its team. This role involves providing technical expertise and support to customers and sales teams in multiple product areas.About the RoleAs a Technical Solutions Expert, you will be responsible for building and developing relationships with key technical influencers, advisers,...
-
IT Support Specialist II
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAt Amazon Support Services Costa Rica Srl, we are seeking a highly skilled and detail-oriented IT Support Specialist II to join our team. This role will be responsible for providing technical support to Amazon Corporate employees worldwide, troubleshooting end-user computing problems, and documenting customer interactions.About the Role:This is a challenging...