Technical Solutions Expert

hace 7 días


San José, San José, Costa Rica Hewlett Packard A tiempo completo

Hewlett Packard is seeking a highly skilled Technical Solutions Expert to join its team. This role involves providing technical expertise and support to customers and sales teams in multiple product areas.

About the Role

As a Technical Solutions Expert, you will be responsible for building and developing relationships with key technical influencers, advisers, and decision makers within customer IT departments and top executives.

You will participate in ongoing account planning and develop the solution sales funnel together with the PS salespeople and business development people. Additionally, you will help PS Sales achieve/exceed HP revenue and profit goals for all product lines and solutions.

Responsibilities
  • Provide technical in-depth support to customers and the sales team in multiple PS product and solution areas.
  • Act as a trusted advisor solution consultant to customers based on an in-depth understanding of the industry and their unique business strategy.
  • Build and develop relationships with key technical influencers, advisers, and decision makers within customer IT departments and top executives.
  • Participate in ongoing account planning and develop the solution sales funnel together with the PS salespeople and business development people.
  • Help PS Sales achieve/exceed HP revenue and profit goals for all product lines and solutions.
  • Proactively promote, propose, and help ensure delivery of Personal System's full portfolio of products, solutions, and services.
  • Maintain a positive total customer experience (TCE).
Requirements
  • Current knowledge of computer client technologies, hardware, operating systems, deployment, and management solutions and services.
  • Broad knowledge of the IT industry, technical directions, and IT solutions.
  • Excellent written and verbal communication skills.
  • Good presentation skills.
  • Good level of Technical English.
  • Good troubleshooting skills.
  • Ability to search out knowledge and self-train on the overall solution.
  • Ability to build and maintain strategic customer relationships.
  • Ability to deliver professional, billable technical consultancy services.
What We Offer

We offer a competitive salary of approximately $120,000 per year, depending on location and experience. In addition, we provide opportunities for career growth and development, as well as a comprehensive benefits package.



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