Technical Solutions Expert

hace 2 meses


San José, San José, Costa Rica Zuora A tiempo completo
Unlock Customer Success in the Subscription Economy

Zuora is seeking an experienced Solution Architect/Technical Account Manager to join our team and drive customer success in the rapidly evolving Subscription Economy.

This role requires a strong technical background, excellent customer-facing skills, and the ability to lead business discussions with customers. The ideal candidate will have a deep understanding of enterprise-level financial infrastructure, order-to-cash, and billing solutions, with experience in solution implementation, revenue recognition, and customer advocacy.

As a key member of our team, you will work closely with customers to understand their business needs and provide tailored solutions to drive growth and customer satisfaction. Your expertise in Zuora's products and services, combined with your ability to architect value and best practices, will be essential in delivering exceptional customer experiences.

Key Responsibilities:

  • Conduct requirements gathering, gap analysis, testing, and support sessions with customers.
  • Collaborate with Zuora Product Engineers on customer use cases and feedback.
  • Develop and deliver custom customer solution-specific training materials.
  • Support customers with regularly scheduled calls to answer functional and technical questions.

Requirements:

  • At least 3-5 years of enterprise-level experience delivering moderate to complex Revenue and Finance solutions.
  • 3-5 years of experience in customer-facing solution delivery within a professional services organization.
  • Expertise in ERP, Order to Cash, Billing, and/or CRM solutions a plus.
  • Code experience in SQL, PLSQL, or another programming language.

Join us in shaping the future of the Subscription Economy and driving customer success with Zuora's innovative solutions.



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