Technical Support Specialist

hace 7 días


San José, San José, Costa Rica Clearsource A tiempo completo
About Us

ClearSource is a dynamic and people-driven organization that excels at delivering exceptional customer experiences every day. Our company's DNA is defined by our Core Values: Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. These values foster a great work environment where our employees thrive.

Our Offerings

We're looking for an exceptional Technical Support Representative to join our team of Technical Support Experts. This opportunity is ideal for individuals with a technical mindset who are passionate about providing top-notch support and want to be part of a fantastic work culture.

Benefits

As a valued member of our team, you'll enjoy:

  • Competitive salary: $65,000 - $80,000 per year, depending on experience and qualifications
  • Comprehensive medical and dental insurance (with free dependents)
  • Group life insurance
  • Paid time off (PTO) for relaxation and rejuvenation
  • Outstanding career growth opportunities
  • A passionate, energetic, and innovative work culture
  • A friendly, team-driven environment that encourages collaboration and open communication
Your Responsibilities

As a Technical Support Representative, your primary responsibilities will include:

  1. Resolving customer issues efficiently and effectively, minimizing the customer's time and effort required for resolution
  2. Maintaining excellent communication with your Team Lead and reviewing your Key Performance Indicators (KPIs), such as schedule adherence, Customer Satisfaction (CSAT), and Service Levels
  3. Ensuring KPIs are consistently met and making adjustments as needed to improve performance
Requirements

To succeed in this role, you'll need:

  • A high school diploma or equivalent
  • At least 1 year of experience in a call center setting
  • Strong technical troubleshooting skills
  • B2+ or above English language proficiency
  • The ability to take on-site training for 3 weeks
  • A stable internet connection with download speeds of 20 Mbps, upload speeds of 15 Mbps, and latency of 20 ms or less


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryAmazon Support Services Costa Rica Srl seeks a highly skilled and proactive Technical Support Specialist to join our BSX Support Engineering team. As a key member of our team, you will provide expert support engineering and troubleshooting services, addressing issues related to book shopping experience.Key ResponsibilitiesCollaborate closely with...


  • San José, San José, Costa Rica Northwind Technical Services A tiempo completo

    Company Overview: Northwind Technical Services is a leading provider of innovative solutions in automation and technical services.Estimated Salary Range: $80,000 - $120,000 per annumJob Description: As a Technical Systems Specialist at Northwind Technical Services, you will play a vital role in ensuring the safety, financial, and technical success of our...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we are seeking a highly skilled Technical Support Specialist to join our Customer Service & Support team. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex customer technical issues related to cloud security and networking.Key Responsibilities:Investigate and resolve complex customer technical...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is seeking a Technical Support Specialist to own, troubleshoot and solve customer technical issues. This role offers an opportunity to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.About the RoleThis position is part of Microsoft's Customer Experience &...


  • San José, San José, Costa Rica Zuora A tiempo completo

    About the RoleZuora is seeking a highly skilled Technical Support Specialist to join our Global Customer Support team.As a Technical Support Specialist, you will be responsible for providing exceptional customer support to Zuora customers, ensuring they have a positive experience with our products and services.You will work closely with our engineering and...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're seeking a skilled technical support specialist to join our Azure Platform Technical Support (APTS) team. As a key member of our team, you'll provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.**Key Responsibilities:**Provide technical guidance across teams by...


  • San José, San José, Costa Rica Clearsource A tiempo completo

    Why ClearSource?ClearSource is a people-driven organization that prioritizes delivering exceptional customer experiences every day. Our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy - define our DNA and make us a great company to work for. We support all our employees in helping them realize their greatest...


  • San José, San José, Costa Rica Wipro Limited A tiempo completo

    Wipro Limited is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical assistance to clients, resolving complex issues, and ensuring seamless process execution.About the RoleThis role offers a competitive salary of $65,000 per year, commensurate with...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to join our Azure Platform Technical Support (APTS) team. Key Responsibilities:The successful candidate will provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. This includes resolving complex technical problems for...


  • San José, San José, Costa Rica Wipro Limited A tiempo completo

    Join Wipro Limited, a leading global IT services company, in the exciting role of Technical Support Specialist. As a key member of our team, you will provide top-notch technical support to clients and ensure seamless issue resolution.Key Responsibilities:- Provide expert technical assistance to clients via phone, email, or chat- Troubleshoot complex...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're seeking a customer-focused Technical Support Specialist to join our Azure Platform Technical Support (APTS) team. As a key member of our global team, you'll provide exceptional technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.This role is an excellent opportunity for...


  • San José, San José, Costa Rica Intel A tiempo completo

    Join Intel as a Technical Support SpecialistIntel is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT team, you will be responsible for delivering exceptional support to end-users, ensuring seamless adoption and utilization of Microsoft 365 technologies. Your expertise will enable the delivery of high-quality...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Are you passionate about technology and customer service? Do you thrive in a fast-paced environment where no two days are the same?Tek Experts is seeking a skilled Technical Support Specialist to join our Azure Platform Technical Support (APTS) team. As a key member of our team, you will provide world-class technical support to Microsoft commercial and...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    **About the Role**We're seeking a Technical Support Specialist to join our Microsoft Intune team. As a member of our team, you'll work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.**Responsibilities**The Microsoft Intune team provides reactive support for mobile...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job OverviewThe role of a Cloud Technical Support Specialist is to provide expert-level technical support for customers experiencing issues with Microsoft cloud products.This position requires a strong understanding of cloud computing, problem-solving skills, and the ability to work effectively in a team environment.


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Company OverviewTek Experts is a technology services and support company that delivers specialized and unique solutions for clients. Our agile, relationship-based support helps large enterprises thrive.About the RoleWe're seeking a customer-oriented Technical Support Specialist to work on behalf of our client to resolve complex customer cases. This role...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    We're seeking a skilled Technical Support Specialist to provide expert guidance across teams and resolve complex technical problems for medium and large companies. This role is ideal for someone who loves technology, has higher education classwork in IT or technical work, and is proficient in both written and oral English.Key Responsibilities:Provide...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Seeking a customer-focused Technical Support Specialist to work on behalf of our client, resolving complex customer cases. Collaborate with colleagues to continuously improve and deliver exceptional customer service, providing quick and accurate support for escalated cases.**About Our Team**:Tek Experts is a tech services and support company delivering...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Specialist to work on behalf of our client, resolving complex customer cases. You'll collaborate with colleagues to continuously improve and deliver exceptional customer service.Responsibilities:Provide technical guidance across teams by identifying areas requiring expertise on different modules of...


  • San José, San José, Costa Rica Wipro Limited A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to join our team at Wipro Limited, a leading technology services and consulting company.Based in San Jose, Costa Rica, this role offers a competitive salary of approximately $60,000 per annum.About the CompanyWipro Limited is a global leader in digital transformation, providing innovative solutions...