Global Customer Support Representative

hace 2 días


Alajuela, Alajuela, Costa Rica H.B. Fuller A tiempo completo

H.B. Fuller, a leading global adhesives provider, focuses on perfecting adhesives and specialty chemicals across all industries worldwide.

Job Overview

The Global Customer Support Representative acts as the primary point of contact for customers, ensuring all day-to-day customer activities are handled in a courteous, accurate, and timely manner.

Key Responsibilities
  • Manage the order cycle, including entry, maintenance, confirmation, and follow-up to ensure customer satisfaction.
  • Handle customer interactions professionally and coordinate final responses.
  • Communicate changes that may affect orders with customers.
  • Update SAP administration in a timely manner, including customer master data, CoA, invoice queries, and customer complaints.
  • Liaise with Finance, Logistics, SC, and Sales functions to ensure OTIF delivery to customers.
  • Work proactively to achieve local SHE objectives while complying with regulations.
  • Control consignment stocks, where applicable.
  • Complete customer portals, where necessary.
Required Skills and Qualifications

To succeed in this role, you will need:

  • 2+ years' experience in customer support or customer service activities with a regional scope.
  • Fluency in written and spoken English and at least one other major language.
  • A high school degree or commercial school education.
Benefits

As an equal employment opportunity employer, H.B. Fuller offers a collaborative culture where employees are seen, heard, and respected.



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