Customer Support Team Member
hace 11 horas
3M is a leading manufacturer of innovative products and technologies. Our Tier 1 Omni-Channel Support Global Service Center team in Costa Rica is seeking a Customer Support Team Member to join our collaborative and dynamic culture.
We are looking for a highly motivated and driven individual to provide exceptional customer support and share new products and services with customers. Responsibilities will include:
- Responding to inbound internal business partner and external customer inquiries, taking action as appropriate
- Providing inquiry resolution and escalation per established processes
- Triaging inquiries to others for resolution
- Documenting customer interactions accurately and completely
To be successful in this role, you will need to have:
- Technical High School Diploma or equivalent
- Minimum of one year call center, customer order entry, or other customer service experience required
- Ability to multi-task in a fast-paced environment
- Type a minimum of 45wpm
- Fluent English language skills
Preferred qualifications include:
- Bachelor's degree or higher from an accredited University
- Minimum one year combined experience using workforce management systems and/or contact management systems
- Strong interpersonal skills
- Excellent written and oral communication skills
- Able to adapt easily to rapid change and work well independently and with teams
- Strong system aptitude and analytical skills
- Able to develop positive relationships with all internal clients, all levels of 3M leadership as well as 3M customers
At 3M, we offer many programs to help you live your best life - both physically and financially. We regularly benchmark with other companies that are comparable in size and scope to ensure competitive pay and benefits. Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and driven individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity.
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