Technical Support Team Lead

hace 2 meses


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

We are seeking a highly skilled Team Manager to lead our customer service and support team. As a key business leader, you will be responsible for building, managing, and developing a team of 15-20 support engineers to deliver exceptional customer service.

We are a tech services and support company focused on delivering specialized and unique solutions for clients. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.

The ideal candidate will have 3-5 years of experience in technical support, software support, IT operations, and/or infrastructure support, with 1-2 years of experience managing teams. Higher-level education in a technical discipline or related certification is preferred.

Responsibilities:

  • Manage your team to ensure exceptional customer service across technical service lines.
  • Support the personal development of your team through training and coaching.
  • Act as primary escalation point for team operational issues and customer delivery management.
  • Provide accurate and timely communication to all stakeholders in a customer support issue.

Qualifications:

  • Familiarity with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
  • Strong problem-solving skills, creative and adaptable.
  • Customer-obsessed, take the initiative and exceed expectations.
  • Proficient in both written and oral English.

We offer:

  • Opportunities for growth and development in a global company.
  • A dynamic and supportive work environment.


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