Technical Support Team Lead
hace 2 meses
We are seeking a highly skilled Team Manager to lead our customer service and support team. As a key business leader, you will be responsible for building, managing, and developing a team of 15-20 support engineers to deliver exceptional customer service.
We are a tech services and support company focused on delivering specialized and unique solutions for clients. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.
The ideal candidate will have 3-5 years of experience in technical support, software support, IT operations, and/or infrastructure support, with 1-2 years of experience managing teams. Higher-level education in a technical discipline or related certification is preferred.
Responsibilities:
- Manage your team to ensure exceptional customer service across technical service lines.
- Support the personal development of your team through training and coaching.
- Act as primary escalation point for team operational issues and customer delivery management.
- Provide accurate and timely communication to all stakeholders in a customer support issue.
Qualifications:
- Familiarity with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
- Strong problem-solving skills, creative and adaptable.
- Customer-obsessed, take the initiative and exceed expectations.
- Proficient in both written and oral English.
We offer:
- Opportunities for growth and development in a global company.
- A dynamic and supportive work environment.
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