Senior Technical Support Specialist
hace 16 horas
Job Summary: Microvention is seeking a highly skilled and experienced Senior Technical Support Specialist to join our team. This is a full-time position that will be responsible for providing technical support to our internal teams, managing hardware and software systems, and implementing automation solutions.
About the Role:
- We are looking for someone with excellent technical skills and experience in supporting complex IT systems.
- The successful candidate will have strong problem-solving skills, ability to work under pressure, and excellent communication skills.
- This role requires a high level of autonomy and independence, as well as the ability to work collaboratively with other teams.
Key Responsibilities:
- Provide technical support to internal teams via phone, email, or in-person.
- Manage hardware and software systems, including setup, troubleshooting, and maintenance.
- Implement automation solutions using tools like Power Platform.
- Collaborate with business departments to ensure seamless integration and support of applications.
- Troubleshoot and resolve issues related to network hardware devices, peripherals, and client/server architecture.
- Document resolutions and create job aids or instructions for the knowledgebase and intranet.
- Stay updated on the latest advancements in Copilot/generative AI technologies and integrate them into daily operations.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 5 years of experience in technical support or IT operations.
- Strong knowledge of Windows operating systems, Microsoft 365 applications, and Active Directory.
- Experience with automation tools like Power Platform and PowerShell.
- Excellent problem-solving skills, ability to work under pressure, and excellent communication skills.
Salary: $80,000 - $110,000 per year, depending on experience.
About Us: Microvention is a leading provider of innovative medical technology solutions. We are committed to delivering exceptional customer service and support to our internal teams.
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