IT Technical Support Specialist

hace 3 semanas


Alajuela, Alajuela, Costa Rica Atl Technology Costa Rica A tiempo completo

Job Overview:
Atl Technology Costa Rica is seeking a skilled IT Technical Support Specialist to join our team. As a key member of our Global IT team, you will play a crucial role in ensuring the smooth operation of our systems and providing exceptional support to our users.

Estimated Salary: $40,000 - $60,000 per annum, depending on experience and qualifications.

Key Responsibilities:

  • Troubleshoot and analyze complex technical issues with computers, printers, network, applications/programs.
  • Determine or investigate appropriate action to resolve issues and implement process improvements to drive efficiency.
  • Proactively monitor servers and networks, provide feedback on overall systems performance.
  • Create new documentation and update existing documentation as software/hardware is developed or changed.
  • Train users on the proper use and/or troubleshooting of software/hardware.
  • Assist in IT asset acquisition analysis activities when required.
  • Model behaviors that support the company values and vision.

Requirements:

  • Technical degree or certification, or equivalent experience (2 years within relevant IT support positions).
  • English B1 proficiency.

About Us:
At Atl Technology Costa Rica, we value innovation, teamwork, and customer satisfaction. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.


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