IT Support Specialist

hace 2 días


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

About Us

Tek Experts is a tech services and support company focused on delivering specialized solutions to clients worldwide. Our team of problem solvers, engagers, and creative thinkers strives to help customers succeed.

Role Overview

This role serves as a single point of contact for customers, supporting client service by gathering information needed to resolve cases, setting expectations, and delivering guidance on resolutions. As an IT Support Specialist, you will manage the end-to-end customer case lifecycle to ensure incidents are resolved accurately and timely, proactively following up and engaging with the customer.

Responsibilities

  • Serve as a primary point of contact for customers, providing exceptional support and resolving cases efficiently.
  • Collaborate cross-functionally with internal teams to resolve cases, including Support Renewals, Marketing, Support Delivery, and Product Management.
  • Maintain accurate and up-to-date records in the client database.
  • Document all cases, including queries, process steps, resolutions consistent with commitments, and prescribed protocols.

Qualifications

To be successful in this role, you should have:

  • A passion for IT solutions and service.
  • Excellent communication and negotiation skills.
  • Self-motivation and accountability for meeting obligations.
  • Ability to maintain positive working relationships in multicultural environments.
  • Up to 2 years of experience in customer service, customer support, or related technical support roles.
  • Proficiency in both written and spoken English required; bilingualism preferred.

Estimated Salary: $60,000 - $80,000 per year

Why You'll Thrive Here

You'll work in a dynamic environment that encourages collaboration, creativity, and continuous learning. Our agile, relationship-based support helps large enterprises thrive, and we're always looking for like-minded individuals to join our global team of experts. If you're driven, adaptable, and passionate about IT solutions, this role may be the perfect fit for you.


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