IT Support Specialist Lead

hace 2 días


Alajuela, Alajuela, Costa Rica Microvention A tiempo completo

About Microvention
Microvention is a forward-thinking organization that empowers its employees to excel in their roles. Our company culture fosters collaboration, innovation, and continuous learning.

Job Summary
We are seeking an exceptional IT Support Specialist Lead to join our team. This role will be responsible for providing top-notch technical support and maintenance services to our employees, ensuring seamless operations and excellent customer satisfaction.

Key Responsibilities
- Provide expert technical support for hardware and software applications, including workstations, printers, mobile devices, and peripherals.
- Offer timely assistance to onsite and remote end-users via phone, email, or in-person visits, focusing on delivering outstanding customer service.
- Collaborate with the IT department to participate in projects related to operational initiatives and maintain vendor relationships.
- Oversee hardware equipment life cycles, from implementation to decommissioning and disposal, ensuring efficient management and minimizing downtime.
- Troubleshoot connectivity issues, document resolutions, and create job aids or instructions for the knowledge base and intranet.
- Maintain documentation on client, server, and networking equipment configurations, as well as policies and procedures.

Requirements
- Strong understanding of Windows operating systems, Microsoft365 applications, Adobe products, and Apple products, with experience in training end-users when necessary.
- Familiarity with single sign-on (SSO), multifactor authentication (MFA), cloud services, Windows servers, Active Directory, and client/server architecture.

Compensation and Benefits
The estimated annual salary for this position is $70,000-$90,000, depending on location and experience. Additional benefits include opportunities for professional growth, a collaborative work environment, and a comprehensive compensation package.


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