Technical Support Specialist
hace 1 mes
This role provides technical support to 3M employees, contractors, and vendors on Windows / iOS, Office, software/hardware technical issues and IT-related inquiries.
About the JobWe are seeking a skilled Technical Support Specialist to join our IT Help Desk team. As a key member of our team, you will provide exceptional customer service, troubleshoot technical issues, and collaborate with cross-functional teams.
Responsibilities- Provide timely and effective technical support to employees, contractors, and vendors via phone and chat.
- Resolve technical issues related to Windows / iOS, Office, software/hardware, and IT-related inquiries.
- Work closely with internal stakeholders to ensure seamless communication and collaboration.
- Foster a culture of innovation and continuous improvement within the team.
- Utilize knowledge management tools to document solutions and best practices.
- Bachelor's degree in information technology and/or Information Systems or other IT related discipline.
- Excellent schedule attendance, listening, and communication skills, customer service, team collaboration, and interpersonal skills.
- Demonstrated tolerance of ambiguity, self-motivation, respect, and flexibility to adapt to a changing environment.
- At least 2 years of experience working in a technical support environment.
- At least 1 year of experience in working in a call center environment.
- Experience working with Call Center Solutions.
- Technical and/or functional knowledge of Lotus Notes.
- Advanced technical knowledge in Office 365, One Drive, Active Directory.
- In-depth knowledge of Apple/iOS devices.
- Intermediate to advanced knowledge of Networking, Share Point, and Remote connectivity, including VPN.
- Knowledge and/or certification on a Service Management framework such as ITIL.
$65,000 - $85,000 per year, depending on experience. 3M offers competitive pay and benefits, as well as programs to help employees live their best life - both physically and financially.
About 3M3M is an equal opportunity employer and offers the same opportunities to all applicants. We do not discriminate based on race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status.
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