Senior Technical Support Specialist

hace 2 meses


Alajuela, Alajuela, Costa Rica Splunk A tiempo completo

Splunk is a leader in the digital world, and we're looking for a skilled Senior Technical Support Engineer to join our team. If you have a passion for technology and a strong desire to help others, this could be the perfect role for you.

About the Role

We're seeking a highly motivated and organized individual who can provide top-notch technical support to our customers around the world. As a Senior Technical Support Engineer, you'll be responsible for resolving complex technical issues, maintaining positive customer relationships, and staying up-to-date with the latest Splunk products and technologies.

Key Responsibilities

  1. Provide exceptional technical support to Splunk customers via phone, email, or chat
  2. Take ownership of resolving customer problems and maintaining a high level of customer satisfaction
  3. Develop and maintain a deep understanding of Splunk's security products and related technologies
  4. Troubleshoot technical issues and provide solutions or workarounds
  5. Collaborate with cross-functional teams to drive continuous improvement of tools, processes, and product supportability

Requirements

  • Outstanding interpersonal and communication skills
  • Extensive experience with Enterprise Security and technical support
  • Strong problem-solving skills and logical approach to troubleshooting
  • Excellent time management skills and ability to adapt to changing priorities
  • Passion for working in a dynamic technical environment

Nice-to-Haves

  • Prior experience with Splunk and security industry tools
  • Knowledge of AWS, Google Cloud Platform, or containerized technologies
  • Experience with JSON, REST API, and similar technologies

About Splunk

Splunk is committed to creating a culture of belonging and diversity in the workplace. We believe that our employees are our greatest asset, and we strive to create an inclusive environment where everyone can thrive.



  • Alajuela, Alajuela, Costa Rica Css Corp A tiempo completo

    **Job Summary**:We are seeking a skilled Trilingual Technical Support Specialist to join our team at Css Corp.**Key Responsibilities**:Provide technical assistance to customers in French, English, and another language.Resolve technical issues related to the project platform and different products.Complete detailed tickets and reports of the technical...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    Job SummaryWe are seeking a skilled Dynamics Technical Support Specialist to join our team at Tek Experts. In this role, you will work with customers to resolve complex software issues, collaborate with colleagues to continuously improve processes, and deliver exceptional customer service.About the RoleThis is a key position that requires strong technical...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    **About the Role**At Tek Experts, we're seeking a skilled Technical Support Specialist to join our Critical Situation Management & Escalation Team (CMET). In this role, you will be responsible for providing world-class support to our premier enterprise customers, resolving high-severity issues in a timely and effective manner.**Key Responsibilities**Provide...


  • Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **Job Summary**We are seeking a highly skilled Technical Support Engineer to join our team at Abbott Laboratories. As an Onsite Support Specialist - IT, you will be responsible for providing technical support to defined end-user groups.**Key Responsibilities**- Work under limited supervision to solve business problems with available technology, including...


  • Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    About the Role: We are seeking a highly skilled Customer Support Specialist to join our team at Abbott Laboratories. This role involves providing exceptional technical support to our customers, ensuring their needs are met with accuracy and efficiency.


  • Alajuela, Alajuela, Costa Rica Css Corp A tiempo completo

    At Css Corp, we are seeking a skilled Technical Support Specialist to join our team in TerraCampus.The ideal candidate will possess a strong background in technical support and customer service, with proficiency in French (B2+) and English (B2+). Key responsibilities include resolving technical issues related to project platforms and products, completing...


  • Alajuela, Alajuela, Costa Rica Atl Technology Costa Rica A tiempo completo

    Job Overview:Atl Technology Costa Rica is seeking a skilled IT Technical Support Specialist to join our team. As a key member of our Global IT team, you will play a crucial role in ensuring the smooth operation of our systems and providing exceptional support to our users.Estimated Salary: $40,000 - $60,000 per annum, depending on experience and...


  • Alajuela, Alajuela, Costa Rica Golabs A tiempo completo

    About GolabsGolabs is a dynamic and innovative company that offers a wide range of exciting opportunities for professionals looking to advance their careers.Overview of the Role:We are seeking an experienced Senior Technical Escalation Specialist to join our team and help us deliver exceptional customer experiences for our clients. As a key member of our...


  • Alajuela, Alajuela, Costa Rica Ntt Data A tiempo completo

    About the RoleWe are seeking a skilled Senior IT Support Specialist to join our team in Costa Rica. This role involves troubleshooting and creating solutions for end customers in a junior capacity.


  • Alajuela, Alajuela, Costa Rica Hashmap A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to join our team in the role of IT equipment deployment. Key responsibilities include:Job SummaryDeployment and relocation of IT equipment between floors and buildingsInstallation of equipment for events and conferencesReplacement of peripherals at customer locationsInstallation or removal of...


  • Alajuela, Alajuela, Costa Rica CooperCompanies A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Manufacturing Engineer - Equipment Specialist to join our team at CooperSurgical. This is an exceptional opportunity for a seasoned engineer to provide technical leadership and support to our manufacturing operations.


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    OverviewWe're a tech services and support company, Tek Experts, focused on delivering specialized solutions for clients. Our team of experts is dedicated to helping customers succeed through agile, relationship-based support.About the RoleThis role will provide excellent customer service while managing high-severity issues. You'll be proactive in...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're seeking a skilled Dynamics Tech Support Engineer to join our team of experts. As a key member, you'll work closely with customers to resolve complex software issues, leveraging your technical expertise to deliver exceptional support.Key Responsibilities:Provide technical guidance across teams by identifying areas requiring expertise on...


  • Alajuela, Alajuela, Costa Rica Hashmap A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will provide on-site IT support for customers, ensuring the smooth operation of equipment and resolving any technical issues that may arise.Key Responsibilities:Equipment Assembly and Relocation: Assemble and relocate equipment between floors and...


  • Alajuela, Alajuela, Costa Rica Hashmap A tiempo completo

    We are seeking a Field Operations Technical Specialist in Heredia. Key responsibilities include:Providing on-site IT support: troubleshooting and creating technology solutions to meet business needs.Assembling equipment for rollout, relocation, installation, and replacement.Offering basic technical support and diagnosing Level 2 problems with computer...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    Senior Technical Advisor OpportunityWe're seeking a highly knowledgeable Senior Technical Advisor for the Technical Area to join our team in a senior technical role. This role offers the opportunity to drive technical advancement and identify opportunities for product improvement.Key Responsibilities:• Serve as the primary point of escalation in cases with...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    Job OverviewThis role provides technical support to 3M employees, contractors, and vendors on Windows / iOS, Office, software/hardware technical issues and IT-related inquiries.About the JobWe are seeking a skilled Technical Support Specialist to join our IT Help Desk team. As a key member of our team, you will provide exceptional customer service,...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    We are seeking a skilled customer-oriented Senior Technical Solutions Expert to resolve complex customer cases, collaborate with customers to resolve software issues and deliver exceptional customer service.Driving business success with innovative solutions.Tek Experts is a tech services and support company providing specialized and unique solutions for...


  • Alajuela, Alajuela, Costa Rica Solventum A tiempo completo

    Job DescriptionAs a Data Analytics Technical Support Representative at Solventum, you will play a pivotal role in delivering exceptional support to our internal customers. Your primary responsibilities will include providing second-level technical support for data and business intelligence products, performing problem recognition, research, and resolving...


  • Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo

    Role OverviewWe're seeking a highly skilled Enterprise Support Technician to join our team at SmileDirectClub. As a key member of our support team, you will be responsible for resolving complex technical issues, providing exceptional customer service, and collaborating with our technical teams to ensure seamless support.Key Responsibilities- Diagnose and...