Senior Technical Support Specialist
hace 2 meses
Splunk is a leader in the digital world, and we're looking for a skilled Senior Technical Support Engineer to join our team. If you have a passion for technology and a strong desire to help others, this could be the perfect role for you.
About the Role
We're seeking a highly motivated and organized individual who can provide top-notch technical support to our customers around the world. As a Senior Technical Support Engineer, you'll be responsible for resolving complex technical issues, maintaining positive customer relationships, and staying up-to-date with the latest Splunk products and technologies.
Key Responsibilities
- Provide exceptional technical support to Splunk customers via phone, email, or chat
- Take ownership of resolving customer problems and maintaining a high level of customer satisfaction
- Develop and maintain a deep understanding of Splunk's security products and related technologies
- Troubleshoot technical issues and provide solutions or workarounds
- Collaborate with cross-functional teams to drive continuous improvement of tools, processes, and product supportability
Requirements
- Outstanding interpersonal and communication skills
- Extensive experience with Enterprise Security and technical support
- Strong problem-solving skills and logical approach to troubleshooting
- Excellent time management skills and ability to adapt to changing priorities
- Passion for working in a dynamic technical environment
Nice-to-Haves
- Prior experience with Splunk and security industry tools
- Knowledge of AWS, Google Cloud Platform, or containerized technologies
- Experience with JSON, REST API, and similar technologies
About Splunk
Splunk is committed to creating a culture of belonging and diversity in the workplace. We believe that our employees are our greatest asset, and we strive to create an inclusive environment where everyone can thrive.
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